Factory Connection Return Policy
Factory Connection, a popular retail chain with over 300 stores across the United States, offers a straightforward and customer-friendly return policy. Whether you need to return an item due to a sizing issue, a change of mind, or a defective product, Factory Connection aims to ensure a hassle-free experience for its customers.
General Return Policy
Factory Connection allows returns and exchanges within 30 days of purchase. To be eligible for a refund or exchange, the item must be unworn, unwashed, and in its original condition with all tags attached. Customers are required to provide proof of purchase, such as a sales receipt or email confirmation, for every return or exchange.
Items purchased online may be returned to any Factory Connection store or shipped back to the company's Distribution Center. However, returns made in-store cannot be processed as refunds to the original payment method. Instead, refunds are issued in the form of a store credit or a gift card.
Holiday Return Policy
During the holiday season, Factory Connection offers an extended return policy. Any purchases made between November 1st and December 25th may be returned or exchanged until January 15th of the following year. This allows customers to buy gifts in advance without worrying about meeting the usual 30-day return window.
It's worth noting that holiday returns must still adhere to the general return policy criteria mentioned above. Additionally, if the returned item was purchased using a gift card, the refund will be issued in the form of a store credit.
Contacting Customer Service
If you have any questions or concerns regarding Factory Connection's return policy or need assistance with a return, their knowledgeable customer service team is available to help. Here is their contact information:
- Phone: 1-800-559-5177
- Email: [email protected]
You can reach out to Factory Connection's customer service representatives via phone or email for prompt assistance. They are dedicated to addressing any queries you may have and providing guidance throughout the return process.
Factory Connection's return policy is designed to ensure customer satisfaction and convenience. With a generous 30-day return window and an extended holiday return policy, customers have ample time to decide whether to keep their purchases or opt for a refund or exchange. Remember to keep your proof of purchase handy and follow the guidelines for returning items in their original condition.
For more information about Factory Connection's return policy or to explore their range of fashionable clothing and accessories, visit their official website at www.factory-connection.com.