Return Policy of Eastbay
At Eastbay, we understand that sometimes you may need to return an item for various reasons. We strive to provide a hassle-free return experience for our customers, ensuring that you are completely satisfied with your purchase. In this article, we will explain Eastbay's return policy and any special holiday return policies that may be in effect.
General Return Policy
If for any reason you are not satisfied with your purchase from Eastbay, you can return it within 90 days of the original purchase date. The item must be unused, in its original condition, and in its original packaging to be eligible for a return. Additionally, any applicable tags or labels must still be intact.
To initiate a return, you can contact our customer service team. You can reach out to them via phone at 1-800-826-2205 or email at [email protected]. They will guide you through the return process and provide you with a return authorization number. It is important to obtain this number before returning the item.
When returning the item, please ensure that you include the return authorization number on the outside of the package. This will help us process your return more efficiently. It is also recommended to use a trackable shipping method when sending the package back to us. Once we receive the returned item, we will inspect it and issue a refund to your original form of payment.
Please note that Eastbay does not cover the return shipping costs unless the item you received is defective or incorrect. In such cases, we will provide you with a prepaid return label to ensure a smooth return process.
Holiday Return Policy
During the holiday season, Eastbay understands that your shopping may be done in advance for a future occasion. Therefore, we have a special holiday return policy in effect. If you make a purchase between November 1st and December 31st, you have until January 31st of the following year to initiate a return. This extended return period allows you to shop with peace of mind, knowing that you can easily return or exchange items if needed.
Please keep in mind that the same general return policy mentioned earlier still applies. The item must be unused, in its original condition, and with all its original packaging and tags. You will still need to contact our customer service team to obtain a return authorization number before proceeding with the return.
It is important to note that certain items may be excluded from our general return policy due to hygienic reasons or other restrictions. These items may include underwear, swimwear, and custom products. Additionally, gift cards are not eligible for returns and are non-refundable.
If you receive a defective or incorrect item, please contact our customer service team as soon as possible. They will assist you in resolving the issue and provide you with the necessary instructions for a return or exchange.
Eastbay strives to provide a seamless shopping experience for our customers, and our return policy is designed to support that commitment. Whether you need to return an item due to a sizing issue, a change in preference, or any other reason, we are here to assist you. Just remember to follow our return guidelines, obtain a return authorization number, and take advantage of our extended holiday return policy if applicable. Our customer service team is always ready to help, so don't hesitate to reach out to them with any questions or concerns. Happy shopping!