Cole Haan Return Policy
Cole Haan, a notable fashion brand known for its quality footwear and accessories, offers a clear return policy to ensure customer satisfaction. If you are unhappy with your purchase, you can easily navigate their return process.
Return Eligibility and Timeframe
To return items, they must be in their original condition, unworn, and have all tags and packaging intact. Cole Haan allows returns within 30 days of purchase, giving customers time to evaluate their items.
Return Options
Cole Haan provides two easy return methods:
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In-Store Returns: You can return items directly at any Cole Haan store. Bring the item(s), original receipt, proof of purchase, and packaging for assistance from the staff.
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Online Returns: For online purchases, follow these steps:
- Visit the Cole Haan website and go to the customer service section.
- Find the "Returns & Exchanges" page to access detailed instructions.
- Fill out a return form with your name, order number, reason for the return, and return method.
- Package the item securely, attach the provided return label, and ship it back using a reliable service.
Return Shipping
When returning items online, customers are responsible for return shipping costs. If you receive a faulty or incorrect item, Cole Haan will provide a prepaid shipping label.
Processing Time and Refunds
After receiving your return, Cole Haan aims to process it within five business days. Refunds will be issued to your original payment method for convenience.
Cole Haan's Holiday Return Policy
During the holiday season, Cole Haan often extends the return period for gift purchases. The exact holiday return policy can vary, so check their website or contact customer service for current details.
Customer Service
For questions or assistance with returns, Cole Haan's customer service team is available. You can contact them via email at customerservice@colehaan.com or by phone at 1-800-695-8945.
Cole Haan's return policy supports a smooth experience for customers. With a flexible return window and multiple options available, you can feel secure in your purchase decisions.
