Cato Return Policy: Hassle-free Returns and Extended Holiday Return Policy

At Cato, customer satisfaction is of utmost importance. To ensure that customers have a stress-free shopping experience, Cato offers a comprehensive return policy. With a customer-centric approach, Cato aims to provide an easy and hassle-free return process for all purchases made in-store or online.

General Return Policy

If for any reason you are not completely satisfied with your purchase from Cato, you can return it within 60 days of the original purchase date. All returns must be in their original condition, unworn, unwashed, and with all tags attached. Cato understands that sometimes items may not fit or meet your expectations, and they strive to accommodate your needs.

To initiate a return, you can bring the item to any Cato store nationwide or send it back by mail. If you choose to return your item by mail, Cato offers a pre-paid return shipping label for convenient and cost-free returns. It is important to note that original shipping charges are non-refundable.

Upon receiving your returned item, Cato will process the refund to the original form of payment. Depending on your financial institution, it may take a few business days for the refund to reflect in your account.

In-Store Returns

For in-store returns, simply bring the item you wish to return along with your original receipt. Cato store associates will gladly assist you in processing the return and providing you with a refund.

Returns by Mail

If you prefer to return items by mail, follow these steps:

1. Package the item safely and securely in its original packaging or a suitable alternative.
2. Include the original receipt and complete the return form found on the back of the receipt. Ensure that you provide all the necessary information, including your name, contact details, and the reason for return.
3. Attach the pre-paid return shipping label that came with your order to the package.
4. Drop off the package at any authorized shipping location or schedule a pickup with the designated carrier.

Extended Holiday Return Policy

To enhance the shopping experience during the holiday season, Cato offers an extended return policy. For purchases made between November 1st and December 24th, the 60-day general return window is extended until January 31st of the following year. This allows customers ample time to make returns or exchanges without worrying about time constraints during the busy holiday period.

The extended holiday return policy applies to both in-store and online purchases. The same rules and conditions mentioned in the general return policy apply to holiday return requests as well.

Exceptions and Additional Details

While Cato strives to provide a hassle-free return experience, there are a few exceptions and additional details to keep in mind. Certain items, such as earrings, pierced jewelry, and intimate apparel, are non-returnable for hygiene reasons.

Returned items should be in their original condition and packaging, with all tags attached. Any sign of wear, damage, or removal of tags may result in Cato refusing the return or providing a partial refund.

If you received a damaged or defective item, Cato will gladly exchange it for the same item if available. If the same item is not available, a refund will be issued. It is essential to report any damages or defects within five business days of receiving the product.

Cato reserves the right to modify its return policy at any time, but any changes made will be communicated on their website or through other appropriate channels.

In conclusion, Cato's return policy offers customers a hassle-free experience whether they choose to make in-store or online purchases. With the added convenience of extended holiday returns, Cato aims to prioritize customer satisfaction and make the shopping experience as enjoyable as possible.