How to Contact CarMax Customer Service and Their Return Policy

CarMax is a well-known name in the automotive industry, offering a wide selection of pre-owned vehicles. Knowing how to reach their customer service team and understanding their return policy can help make your buying experience smoother.

Contacting CarMax Customer Service

CarMax provides several ways to get in touch with their customer service representatives. You can choose phone support or email support based on your preference.

Phone Support

CarMax's customer service phone line is available from Monday to Friday, 9:00 AM to 8:00 PM, and on Saturdays from 10:00 AM to 7:00 PM (all times Eastern). To reach their customer service team, dial 1-800-519-1511. Their representatives are ready to assist with questions about specific vehicles, financing, or general information.

Email Support

If you prefer written communication, you can send your inquiries to [email protected]. Be sure to include detailed information about your issue and any relevant order or vehicle details to receive an accurate response.

CarMax's Return Policy

CarMax offers a flexible return policy to ensure customer satisfaction and provide peace of mind when making a purchase.

7-Day Money-Back Guarantee

CarMax's return policy includes a 7-day money-back guarantee on all vehicles. If you are not completely satisfied with your purchase, you can return it within seven days (or 1,500 miles, whichever comes first) for a full refund.

Condition of the Vehicle

When returning a vehicle, ensure it is in the same condition as when purchased. CarMax inspects returned vehicles for damages or excessive wear. Any damages may lead to additional charges or rejection of the return.

Return Process

Returning a vehicle to CarMax is simple. Visit the CarMax store where you made the purchase and bring all necessary paperwork, including the purchase agreement and any vehicle accessories. A CarMax associate will provide you with a refund, but it may take a few business days for the refund to process and reflect in your account.

Exceptions and Considerations

There are exceptions to CarMax's return policy. Vehicles that have been altered or used for commercial purposes may not qualify for return. Additionally, vehicles shipped outside of the United States cannot be returned. It's advisable to review the return policy in detail before making a purchase.

Contacting CarMax's customer service is straightforward, with options for phone or email support. Their return policy ensures you can return a vehicle within seven days if needed, with specific conditions to keep in mind. Knowing how to reach customer service and understanding the return policy will enhance your car buying experience.