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How to Contact Burlington Stores Customer Service and What is Their Return Policy

If you have recently made a purchase at Burlington Stores and have any questions or concerns regarding your experience, their customer service team is dedicated to assisting you. This article provides a guide on how to contact Burlington Stores customer service and also provides an overview of their return policy.

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Published onOctober 18, 2023
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How to Contact Burlington Stores Customer Service and What is Their Return Policy

If you have recently made a purchase at Burlington Stores and have any questions or concerns regarding your experience, their customer service team is dedicated to assisting you. This article provides a guide on how to contact Burlington Stores customer service and also provides an overview of their return policy.

Contacting Burlington Stores Customer Service

Burlington Stores offers multiple channels of communication to ensure that customers can reach out with their queries efficiently. Here are the various methods available to contact their customer service:

  1. Phone: The primary and most direct method to reach Burlington Stores customer service is by phone. You can call their toll-free number, 1-855-355-2875, to speak to a representative. The customer service team is available Monday to Friday, from 8:00 am to 8:00 pm Eastern Time.

  2. Email: Another way to contact Burlington Stores is by sending an email to their customer service team. You can compose an email and include your questions, concerns, or feedback. Their email address is customerservice@burlington.com. It is recommended to provide all relevant details such as your order number or any other information related to your query.

  3. Live Chat: Burlington Stores also offers a live chat feature on their website. This option allows you to interact in real-time with a customer service representative who can assist you with your questions or concerns. Simply visit their website and look for the "Live Chat" option. The live chat feature is available during their business hours.

  4. Social Media: Burlington Stores can also be contacted through their social media channels. They are active on platforms like Facebook, Twitter, and Instagram. You can send them direct messages or leave comments on their posts, and their customer service team will respond as soon as possible.

Burlington Stores Return Policy

Understanding a store's return policy is essential, as it ensures that customers have a hassle-free shopping experience. Burlington Stores has a clear and straightforward return policy in place. Here are the key elements of their return policy:

  1. Timeframe: Burlington Stores allows customers to return or exchange most items within 30 days of the purchase date. However, there are some exceptions and specific guidelines for certain product categories.

  2. Condition of Items: To be eligible for a return or exchange, items must be unused, unworn, and undamaged. They should be in their original packaging with all tags attached. Burlington Stores reserves the right to reject returns if the items do not meet these criteria.

  3. Proof of Purchase: A valid proof of purchase is required to process returns or exchanges. This can be the original receipt, gift receipt, or order confirmation email.

  4. Refund Method: Burlington Stores offers refunds in the original form of payment. If the original payment method is not available, a merchandise credit may be issued.

  5. Non-Returnable Items: There are certain items that cannot be returned to Burlington Stores. These include swimwear, intimate apparel, pierced jewelry, opened CDs/DVDs, and clearance items marked as final sale.

  6. Online Returns: If you made a purchase from the Burlington Stores website, you have the option to return items by mail or in-store. The return process and guidelines for online purchases may vary slightly from in-store purchases. It is recommended to refer to their official website or contact customer service for specific instructions.

It is important to note that Burlington Stores' return policy may be subject to change, and it is advisable to review the most up-to-date information before initiating a return.

In conclusion, if you need to get in touch with Burlington Stores customer service, you have multiple options available including phone, email, live chat, and social media. Their customer service team is dedicated to addressing your concerns and providing assistance. Additionally, being familiar with the store's return policy ensures a smoother return or exchange process.

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