Brooks Running Return Policy
Brooks Running is committed to providing exceptional customer service, and their return policy reflects this dedication. If you are not completely satisfied with your purchase from Brooks Running, you may be eligible for a return or exchange. Here, we will outline the details of their return policy and provide you with all the necessary information to ensure a hassle-free return experience.
Brooks Running Return Policy Overview
Brooks Running offers a generous return policy that allows customers to return or exchange their items within 90 days of the purchase date. To be eligible for a return, the product must be in its original condition, unworn, and with all tags and packaging intact. Returns will be refunded to the original form of payment, and return shipping fees will be the responsibility of the customer, unless the return is a result of Brooks Running's error.
Returning Items to Brooks Running
To initiate a return, you can follow these simple steps:
- Visit the Brooks Running website.
- Locate the "Returns" section on the website's main navigation menu.
- Click on "Returns" and you will be redirected to a page with detailed return instructions.
- Fill out the required information, including your order number, email address, and reason for the return.
- Print the return label provided and affix it to the package.
- Drop off your return package at a designated carrier location.
Once Brooks Running receives your return package, they will process your refund within a reasonable timeframe. Please note that it may take a few business days for the funds to appear in your account, depending on your bank or credit card provider.
Exchanging Items
If you wish to exchange an item for a different size, color, or style, Brooks Running offers a convenient exchange process. Simply follow the steps outlined above for returning an item. When filling out the return form, indicate your preference for an exchange, and specify which product you would like to receive instead. Brooks Running will ship the new item to you once they process your return.
Brooks Running's Holiday Return Policy
During the holiday season, Brooks Running understands that gift purchases may need to be returned or exchanged. To accommodate these situations, they offer an extended return period. If you make a purchase between November 1st and December 31st, you have until January 31st of the following year to return or exchange the item. This extended holiday return policy ensures that customers can confidently shop for gifts without worrying about strict return deadlines.
Contacting Brooks Running Customer Service
If you have any questions or concerns regarding Brooks Running's return policy, their customer service team is available to assist you. You can reach out through their website's "Contact Us" page, where you will find a form to submit your inquiry. Alternatively, you can call their customer service hotline at 1-888-427-6257 during their business hours.
Conclusion
Brooks Running's return policy operates with the customer's satisfaction in mind. Whether you need to return or exchange an item, their return process is straightforward and easy to follow. Remember to keep the original packaging and tags intact to ensure a smooth return experience. With an extended holiday return policy and a helpful customer service team, Brooks Running prioritizes the needs of their customers and strives to maintain their reputation for exceptional service.
