Books A Million Return Policy
Books A Million is a well-known bookseller that offers a large selection of books, eBooks, magazines, toys, games, and more. They have a customer-friendly return policy designed to address any concerns you may have with your purchase.
General Return Policy
If you are not completely satisfied with your purchase from Books A Million, you can return items within 30 days of the original purchase date.
To be eligible for a return, items must be in their original condition, unworn, unopened, and include the original receipt. If the item is damaged or defective, Books A Million will cover the return shipping costs, and you can choose either a refund or an exchange.
Certain items are non-returnable. These include eBooks, gift cards, personalized items, digital downloads, and perishable goods. For questions about a specific product’s return eligibility, contact customer service for assistance.
Online Returns
The process for returning online purchases made through the Books A Million website is simple. Follow these steps to initiate an online return:
- Contact customer service to obtain a Return Merchandise Authorization (RMA) number.
- Pack the item securely, including the original packing slip or receipt.
- Affix the prepaid return label provided by Books A Million onto the package.
- Drop off the package at the designated shipping carrier's location.
Once the returned item is received and inspected, Books A Million will process the refund or exchange. It is advisable to track the return shipment and retain tracking details until the refund is completed.
In-Store Returns
If you purchased an item at a physical Books A Million store, you can return it in-store. Bring the item along with the original receipt or packing slip to any Books A Million location. Store staff will assist you with the return process and facilitate a refund or exchange based on the item’s condition.
Special Holiday Return Policy
During the holiday season, Books A Million may implement a special return policy tailored to the gifting spirit of the season. Check the website or contact customer service for the most current details regarding any holiday return policy.
Contacting Books A Million Customer Service
Books A Million aims to provide excellent customer service. If you have questions or concerns regarding returns or other inquiries, you can reach out via the following:
- Customer Service Phone Number: 1-800-201-3550
- Customer Service Email: [email protected]
Their representatives are ready to assist you with any issues or questions you may have.
