ASHLEY Return Policy: Hassle-Free Returns for the Holiday Season

A strong return policy is vital when making purchases. ASHLEY, a prominent retailer of home furnishings, offers a customer-friendly return policy that enhances your shopping experience. This article outlines the details of ASHLEY's return policy and its provisions for the holiday season.

ASHLEY's Return Policy

ASHLEY's return policy is clear and straightforward. Customers can return items within 30 days from the original date of delivery or pickup. Some items, including mattresses, foundations, adjustable bases, and custom orders, may have specific return guidelines or restrictions.

To start the return process, contact ASHLEY's customer service. Their representatives can provide guidance and answer any questions. You can reach ASHLEY's customer service by phone at 1-800-477-2222 or by email at [email protected].

Holiday Return Provisions

During the holiday season, ASHLEY extends its return policy for added convenience. Purchases made between November 1 and December 31 can be returned until January 31 of the following year. This extension allows gift recipients more time to decide on their purchases.

How to Initiate a Return

To initiate a return, keep your original receipt or packing slip. This documentation is essential for a smooth return or exchange. You can return items to the ASHLEY store where you made the purchase or contact customer service to arrange a pickup. Note that specific return restrictions, such as a restocking fee or limited warranty coverage, may apply.

Damaged or Defective Items

If you receive damaged or defective items, ASHLEY is responsible for replacing or repairing them. Contact customer service immediately upon discovering any issues, so they can assist you with a satisfactory resolution.

ASHLEY's return policy allows for hassle-free shopping, especially during the holiday season. With a standard return period of 30 days and an extension for holiday purchases, customers can confidently evaluate their items. For assistance, reach ASHLEY's customer service team at 1-800-477-2222 or email [email protected].