Ann Taylor's Return Policy
Ann Taylor has a customer-friendly return policy to ensure a hassle-free shopping experience. Whether you made a purchase online or in-store, they aim to make the return process seamless.
Returning In-Store Purchases
If you made a purchase at an Ann Taylor store and need to return or exchange an item, you can do so within 45 days of the original purchase date. Bring your item(s) along with the original receipt to any Ann Taylor store. Without a receipt, Ann Taylor can try to locate the transaction using your credit card information or the email address linked to your Ann Taylor account.
Returned items must be in new, unworn, and unwashed condition, with all tags attached. Ann Taylor can refuse a return if it does not meet these criteria.
Returning Online Purchases
For online purchases from Ann Taylor that do not meet your expectations, there are two return options:
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Mail Return: Fill out the return form in your package, secure the item(s) to return, and attach the prepaid return shipping label. Drop off the package at any UPS location or schedule a pickup. A nominal fee will be deducted from your refund for return shipping.
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In-Store Return: To avoid shipping fees or for a quick refund, return online purchases to any Ann Taylor store within 45 days of the original purchase date. Bring your purchase invoice or shipping confirmation email along with the item(s). The refund will be processed via the original payment method.
Special Holiday Return Policy
During the holiday season, Ann Taylor extends its return policy. Purchases made between November 1 and December 25 can be returned or exchanged until January 15 of the following year, provided the regular return guidelines are met.
Contacting Ann Taylor Customer Service
For questions or concerns regarding Ann Taylor's return policy, their customer service team is ready to assist you. Here are some ways to get in touch:
- For general inquiries, you can contact Ann Taylor's customer service via email at [email protected].
- To speak directly with a customer service representative, call 1-800-DIAL-ANN (1-800-342-5266).
Reviewing Ann Taylor's comprehensive return policy on their website is also recommended, as it contains detailed information about eligibility, exceptions, and the process for returning specific items like final sale or personalized items.
