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Ann Taylor's Return Policy

Ann Taylor, the popular women's clothing and accessories retailer, understands that sometimes a purchase may not meet your expectations or fit quite right. With that in mind, Ann Taylor has put in place a customer-friendly return policy to ensure a hassle-free shopping experience. Whether you made a purchase online or in-store, Ann Taylor is committed to making the return process as seamless as possible.

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Written byAria Singh
Published onNovember 01, 2023

Ann Taylor's Return Policy

Ann Taylor, the popular women's clothing and accessories retailer, understands that sometimes a purchase may not meet your expectations or fit quite right. With that in mind, Ann Taylor has put in place a customer-friendly return policy to ensure a hassle-free shopping experience. Whether you made a purchase online or in-store, Ann Taylor is committed to making the return process as seamless as possible.

Website: Ann Taylor

Returning In-Store Purchases

If you made a purchase at an Ann Taylor store and need to return or exchange an item, you can do so within 45 days of the original purchase date. Simply bring your item(s) along with the original receipt to any Ann Taylor store. If you don't have the receipt, Ann Taylor can attempt to locate the transaction using your credit card information or the email address associated with your Ann Taylor account.

Please note that all returned items must be in new, unworn, and unwashed condition, with all tags attached. Ann Taylor reserves the right to refuse a return if the item does not meet these criteria.

Returning Online Purchases

In case your online purchase from Ann Taylor does not meet your expectations, you can choose from two convenient return options:

  1. Mail Return: Fill out the return form included in your package, place the item(s) you wish to return in a secure package, and affix the prepaid return shipping label. You can drop off the package at any UPS location or schedule a pickup. Ann Taylor will deduct a nominal fee from your refund for the return shipping.

  2. In-Store Return: If you prefer to avoid shipping fees or want a quick refund, you have the option to return online purchases to any Ann Taylor store within 45 days of the original purchase date. Make sure to bring your purchase invoice or shipping confirmation email, along with the item(s) you wish to return. The refund will be processed via the original payment method.

Special Holiday Return Policy

During the holiday season, Ann Taylor extends its return policy to provide customers with ample time for returns and exchanges. If your purchase falls between November 1st and December 25th, you can return or exchange items until January 15th of the following year, given that the regular return guidelines are met.

Contacting Ann Taylor Customer Service

If you have any specific questions or concerns regarding Ann Taylor's return policy, their friendly customer service team is ready to assist you. Here are some ways to get in touch:

  • For general inquiries, you can contact Ann Taylor's customer service via email at [email protected].
  • If you prefer to speak directly with a customer service representative, you can reach out to them by phone at 1-800-DIAL-ANN (1-800-342-5266).

Before contacting customer service, it's always a good idea to review Ann Taylor's comprehensive return policy on their website, as it contains detailed information about eligibility, exceptions, and the process for returning specific items like final sale or personalized items.

Ann Taylor's customer-focused return policy ensures that you can shop with confidence. Whether you're returning an item to a physical store or via mail, or need assistance during the holiday season, Ann Taylor aims to make your return experience as convenient as possible.

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