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Understanding the Return Policy of Alice + Olivia

Shopping for the perfect outfit can be both exciting and a bit nerve-wracking, especially when you're not sure how a garment will fit or look in person. That's why familiarizing yourself with the return policy of your chosen retailer is key to a stress-free shopping experience. Alice + Olivia, known for their sophisticated and eclectic style, want their customers to shop with confidence, offering a return policy that aims for flexibility and satisfaction.

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Written byAria Singh
Published onDecember 28, 2023

Understanding the Return Policy of Alice + Olivia

Shopping for the perfect outfit can be both exciting and a bit nerve-wracking, especially when you're not sure how a garment will fit or look in person. That's why familiarizing yourself with the return policy of your chosen retailer is key to a stress-free shopping experience. Alice + Olivia, known for their sophisticated and eclectic style, want their customers to shop with confidence, offering a return policy that aims for flexibility and satisfaction.

A Generous Timeline for Returns

Alice + Olivia stand out for their generous return window. Customers can return items within 21 days of the delivery date. This ample time allows you to consider your purchase, try on items with different looks, and decide if it truly fits your style and needs. Remember, fashion should be fun, not rushed, and Alice + Olivia’s return policy gives you the breathing space to make sure your new pieces are just right for you.

Condition of Items

Returns should be in new, unused condition, with all original tags attached. Clothes should be free from wear, wash, or damage, ensuring they remain in a sellable condition. This is standard practice across the fashion retail industry, safeguarding both the quality of products and consumer expectations. If you return an item that is damaged, worn, or altered, the return may be declined, and the item sent back to you.

Return Process

Initiating a return with Alice + Olivia is designed to be as seamless as their clothing. You simply need to:

  1. Visit their Returns Center on the website.
  2. Enter your order number and ZIP code to start the process.
  3. Follow the instructions to print a prepaid return shipping label.
  4. Package your return item securely and attach the shipping label.
  5. Drop off the package at any UPS location.

Alice + Olivia strive to process your return promptly upon receipt, but it may take up to two weeks for your refund to be issued. Refunds are credited to the original form of payment, minus any shipping fees, which are non-refundable.

Exchanges and Store Credit

Sometimes an item just isn’t the correct size or what you expected it to be. Fortunately, Alice + Olivia offer exchanges for the same item in a different size. If you'd prefer to choose something else entirely, you can opt for a store credit. This flexibility ensures that you will eventually find something that you love.

Final Sale Items

It is important to note that some items may be marked as "Final Sale," meaning they are not eligible for return or exchange. These often include items that have been significantly discounted or part of special promotions. Be sure to read product descriptions and promotional details carefully to avoid disappointment.

Customer Service

Alice + Olivia's customer service is there to help with any issues regarding returns or your shopping experience. They pride themselves on being accessible and willing to assist customers in a kind and warm manner. Do not hesitate to reach out to them if you have questions or need clarification regarding the return policy.

Visit Alice + Olivia’s Website

To review the full return policy or to initiate a return, customers are encouraged to visit the Alice + Olivia website. There you'll also find the latest collections, brand news, and style inspiration to ensure your next purchase is a perfect fit for your fashion-forward life.

In conclusion, the return policy of Alice + Olivia reflects their commitment to customer satisfaction. Their approach enables you to shop with ease, knowing that if your purchase isn’t quite right, you have a safety net that is both accommodating and simple to navigate. Happy shopping!

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