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Aerie by AEO: A Convenient and Customer-Friendly Return Policy

Aerie by American Eagle Outfitters (AEO) is a popular brand offering a wide range of comfortable and trendy clothing for women. When making online purchases, one major concern for customers is the return policy. Fortunately, Aerie by AEO understands the importance of customer satisfaction and has implemented a user-friendly return policy to ensure a hassle-free shopping experience.

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Written byDavid Thompson
Published onNovember 01, 2023
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Aerie by AEO: A Convenient and Customer-Friendly Return Policy

Aerie by American Eagle Outfitters (AEO) is a popular brand offering a wide range of comfortable and trendy clothing for women. When making online purchases, one major concern for customers is the return policy. Fortunately, Aerie by AEO understands the importance of customer satisfaction and has implemented a user-friendly return policy to ensure a hassle-free shopping experience.

To familiarize yourself with the return policy of Aerie by AEO, visit their website at www.ae.com.

Return Policy Overview

Aerie by AEO allows customers to return items purchased online either in-store or through the mail. Whether you need to exchange an item for a different size, color, or style, or simply receive a refund, the return policy has got you covered.

To initiate a return, it is important to note that you must provide proof of purchase, such as a receipt or order confirmation. This ensures a smooth process and confirms the validity of the return.

In-Store Returns

If you prefer the convenience of returning items in-store, Aerie by AEO makes it easy for you. Simply head over to any Aerie or American Eagle Outfitters store within the United States, and the friendly staff will assist you with your return. They will help process your exchange or refund promptly, ensuring you leave the store satisfied.

Mail Returns

For those unable to make it to a physical store, Aerie by AEO also accepts returns through the mail. Within 60 days of your purchase, you can return your items by following a few simple steps:

  1. Ensure that the items you are returning are in their original condition, unwashed and unworn, with all tags still attached.

  2. Complete the return form included with your order, providing the necessary details such as your contact information and reason for return. Make sure to include this form inside the package.

  3. Carefully package the items you wish to return, ensuring they are well protected during transit. It is recommended to use the original packaging provided, if possible.

  4. Attach the provided prepaid return label to the outside of your package.

  5. Drop off the package at your nearest post office or schedule a pickup. Retain the receipt as proof of mailing.

Once your return is received and processed, Aerie by AEO will issue your refund accordingly. Please note that it may take a few business days for the refund to appear in your account, depending on your chosen payment method.

Special Holiday Return Policy

During the holiday season, Aerie by AEO often offers a special return policy to accommodate gift purchases made during this time. These policies may provide additional time for returns or offer alternative solutions for gift recipients. It's always best to check their website or contact customer service for specific details on the holiday return policy.

Contacting Customer Service

If you have any further questions or concerns regarding the return policy of Aerie by AEO, their customer service team is readily available to assist you. You can contact them via email at [email protected], or by phone at 1-888-232-4535. Their knowledgeable representatives will guide you through the process and provide any necessary clarification.

In Summary

Aerie by AEO strives to ensure customer satisfaction by offering a convenient and customer-friendly return policy. Whether you choose to return items in-store or by mail, the process is straightforward and efficient. Remember to review the return policy on their website, especially during the holiday season when special policies may be in effect. If you need any assistance, don't hesitate to reach out to their dedicated customer service team.

So, go ahead and shop worry-free at Aerie by AEO, knowing that should the need arise, their return policy has you covered.

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