Seamless chatbot to human agent hand-off via Smart Routing
Track customer inquiries
By tracking customer intentions and what customers inquire about, businesses can improve response times, reduce the workload of support staff, and ultimately increase customer satisfaction and retention. With our cutting-edge technology, businesses can gain valuable insights into customer behavior and needs, allowing them to provide faster, more accurate, and personalized support.
Route to the appropriate agents
Our routing system uses advanced algorithms and machine learning to quickly identify and prioritize incoming messages based on their intent and complexity. This ensures that urgent inquiries are promptly addressed by the appropriate department. This not only helps to improve the quality of customer service but also helps to reduce the workload of support staff, increasing efficiency and productivity.
Receive personalized notifications
With our routing feature, businesses can maximize efficiency by only receiving notifications for the most relevant inquiries to their core operations. This feature allows them to prioritize customer inquiries and respond quickly.