After implementing Handle Chatbot, customer engagement increased by an impressive 120%, and CSAT skyrocketed to 95%.

The Challenge:

Fast growth requires automated customer support

To keep up with its rapid growth, Everyday Shining moved quickly to scale operations. They recognized that offering automated service on its website would elevate the customer experience and support sales. However, Everyday Shining faced the challenge of not knowing where to begin and the practical steps required to execute the solution.

The Solution:

AI chatbot that improves customer service and supports sales

To overcome this obstacle, Everyday Shining partnered with Handle to introduce smart automation into its operations. Handle Chatbot automated over 85% of all incoming customer inquiries while maintaining the exceptional customer experience that Everyday Shining is renowned for. With the guidance of Handle's chatbot specialists, Everyday Shining's marketing and operations teams were able to launch an AI-powered chatbot in less than a week.

Everyday Shining's marketing and operations teams received support from Handle's solutions team throughout the entire process, starting from building a Handle Chatbot knowledge base to incorporating it with Salesforce. With Handle's assistance, Everyday Shining accomplished the implementation of a chatbot that boosted customer service and reinforced sales.

The Result:

Customer engagement increased by an impressive 120%

Everyday Shining adopted an intelligent automation approach by leveraging Handle Chatbot to support its existing operations and streamline customer journey. Handle Chatbot took center stage by proactively engaging website visitors, providing quick and accurate responses to common questions, and resolving support inquiries effectively. As a result of implementing Handle Chatbot, customer engagement increased by an impressive 120%, and customer satisfaction (CSAT) skyrocketed to 95%. Handle Chatbot became the first call-to-action choice on the website, replacing the need for phone calls or online forms.