Old Navy's Holiday Return Policy 2024

As the holiday season approaches, many of us are on the lookout for the perfect gifts or special items to treat ourselves. While finding that perfect something is exciting, dealing with returns can be a hassle. Knowing the return policy of the store you shop from can make a big difference in your holiday shopping experience.

Overview of Old Navy's Return Policy

Old Navy is known for its affordable and stylish clothing, making it a favorite among shoppers of all ages. Their return policy is designed to be flexible and accommodating, especially during the holiday season. Here’s a brief overview of their standard return policy:

• Timing: Old Navy gives you 45 days to make returns, with some exceptions during the holiday season.
• Condition: Items must be in their original condition, unwashed and unworn, with no damage or defects.
• Exceptions: Final Sale items, masks, and swimwear are not returnable under any circumstances.

Holiday Return Policy

During the holiday season, Old Navy extends its return window to give you more time to make sure your purchases are exactly what you wanted. Here are the specifics:

• Extended Window: For items purchased between November 1st and December 24th, you have until January 18th or after 45 days—whichever time period is the longest—to make your return.
• Old vs. New: If you buy something during this period, you can return it either by January 18th or within 45 days of your purchase/ship date. This means that if you buy something on December 24th, you have until January 18th to return it, but if you buy it earlier, you still have the full 45 days.

How to Make a Return

Making a return at Old Navy is relatively straightforward, especially with their flexible return options:

• In-Store Returns: Simply bring the item you wish to return along with your receipt to any Old Navy store. You’ll receive a full refund for the item, minus shipping costs, if applicable.
• Online Returns: For online purchases, you can choose whether to return the item by mail or in-store. However, there are some exceptions:
  • Mail-Only Items: Certain items purchased online can only be returned via mail, such as those bought through social media platforms like Instagram or Facebook Shop.
  • Prepaid Mailing Label: Old Navy provides a prepaid mailing label with every online order. This makes it easy to pack the item in the original box or a new box and drop it at a nearby post office or UPS location.
  • Gift Returns: If you're returning a gift, make sure to include the gift invoice or receipt with your return. You can opt for either a gift card of equal value or a merchandise voucher, depending on whether you have the invoice or receipt.

Tips for Smooth Returns

To ensure your return goes smoothly:

• Keep Your Receipt: Whether you're making an in-store or online return, keep your receipt handy. This will help speed up the process and ensure you get the correct refund.
• Check Exceptions: Some items like swimwear and masks are not returnable, so make sure you understand what you can and cannot return.
• Use Prepaid Labels: If you’re returning an online purchase, use the prepaid mailing label provided by Old Navy. This saves time and hassle.

Old Navy's holiday return policy is designed to provide you with plenty of time to ensure your purchases are perfect. By understanding the extended return window and the specific details about what can be returned, you can enjoy shopping with confidence during the holiday season.