How to Contact O'Reilly Auto Parts Customer Service and Return Policy

For assistance or to return a product purchased from O'Reilly Auto Parts, it's important to know how to reach their customer service and understand their return policy. This guide provides clear information on these topics.

Contacting Customer Service

How can you get in touch with O'Reilly Auto Parts' customer service team?

Phone: Call their toll-free customer service line at 1-888-327-7153. Support is available Monday to Saturday from 7:00 am to 7:00 pm CST and Sunday from 8:00 am to 6:00 pm CST.
Email: Reach out via email at [email protected]. You can expect a response within a few business days.
Online Chat: For real-time help, visit the O'Reilly Auto Parts website and click the “Chat” icon in the bottom right corner during business hours.

Return Policy

What should you know about the return policy at O'Reilly Auto Parts?

Timeframe: Most products can be returned within 90 days of purchase. Some items may have different policies, so check the guidelines for specific products.
Condition of the Item: Items must be in original, undamaged condition, unused, and include all original packaging, accessories, and manuals to be eligible for return.
Proof of Purchase: A receipt, invoice, or order confirmation is required to process a return. Keep your receipts until you are certain you won't need to return the item.
Refund Method: Refunds are usually issued in the same form of payment used for the original purchase. For credit or debit card transactions, refunds go back to the card used. Cash purchases may receive a refund in cash or via check, based on store policy.
In-Store Returns: You can return items directly to any O'Reilly Auto Parts store. Bring the item, its original packaging, and proof of purchase. Store staff will assist with your return.
Online Returns: For online purchases, returns can be initiated by mail. Visit the O'Reilly Auto Parts returns page for guidance on filling out a return form, printing a return label, and shipping the item.

O'Reilly Auto Parts provides multiple ways to contact their customer service and a customer-friendly return policy. Following these guidelines will help you efficiently manage any customer service inquiries or returns.

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