Now Optics' Return Policy
Now Optics focuses on providing excellent customer service, including an easy return process. Knowing a company's return policy is essential when making a purchase. Let’s examine Now Optics' return policy and any special holiday return policies they may have.
Standard Return Policy
Now Optics allows customers to return purchases within 30 days of the original purchase date. This applies to both eyewear and optical accessories. To be eligible for a return, items must be in their original condition, unworn, and free from any damage or scratches.
To start a return, customers should contact Now Optics' customer service either by email or phone. The customer service details are available on their website, under the "Contact Us" section. Customers are responsible for return shipping costs unless the item received was defective or damaged.
After receiving the returned items, Now Optics will inspect them. If everything is satisfactory, the company will issue a refund to the original payment method. Refunds may take up to 14 business days to process, depending on the customer's bank.
Special Holiday Return Policy
During the holiday season, Now Optics extends the standard 30-day return period. This is to accommodate gift purchases made in advance of holidays or special occasions. Items purchased between November 1 and December 31 can be returned until January 31 of the following year.
Customers should follow the same procedure as in the standard return policy by contacting customer service to initiate the return. The items must still be in their original condition, with no signs of wear or damage.
Now Optics recognizes the challenges of gift-giving, especially regarding eyewear. The extended holiday return policy provides reassurance for both gift givers and receivers.
Knowing a company's return policy is crucial. Now Optics offers a reliable return policy that includes a standard 30-day return period and a special holiday extension. This provides customers with the flexibility they need.
