James Avery Artisan Jewelry Return Policy
James Avery Artisan Jewelry is known for their beautifully crafted, handcrafted jewelry pieces. They take pride in ensuring customer satisfaction, which is why they have a well-defined return policy in place. Whether you're shopping for yourself or looking to gift someone special, it's important to know their return policy and any special considerations, especially during the holiday season.
Return Policy Overview
James Avery Artisan Jewelry allows customers to return or exchange items within 60 days of the original purchase date. To initiate a return, customers can choose one of the following methods:
In-store Return: Customers can simply visit a James Avery retail store location and return their purchased items. It's recommended to bring the original receipt or a gift receipt along with the item being returned.
Online Return: For online purchases, James Avery Artisan Jewelry offers an easy online return process. Customers can start the return process by visiting the "Returns & Exchanges" page on their website. Here, they will find detailed instructions on how to complete the return, along with a printable return label.
It's worth noting that any refunds will be issued in the original form of payment, excluding any shipping fees paid during the purchase process. Additionally, shipping charges for returns are non-refundable.
Holiday Return Policy
Like many retailers, James Avery Artisan Jewelry understands that the holiday season may require additional flexibility when it comes to returns. To accommodate holiday gift-givers, they offer an extended return policy during this period, allowing customers to return items until January 31st of the following year.
This is particularly useful for those who want to start their holiday shopping early, providing assurance that gift recipients have ample time to return or exchange items if needed. However, it's important to note that the same return guidelines apply, such as providing the original receipt or gift receipt and ensuring the item is within the 60-day return window.
Contacting Customer Service
Should you have any questions or concerns regarding the return process or any other inquiries, James Avery Artisan Jewelry provides various contact options. To reach their customer service team, you can:
- Email them at [email protected]
- Call their toll-free number at 1-800-283-1770
It's advisable to use these official contact channels to ensure prompt and accurate assistance.
James Avery Artisan Jewelry's return policy is designed to provide customers with a hassle-free experience. By allowing returns or exchanges within 60 days of the purchase date and extending the period during the holidays, they prioritize customer satisfaction. Remember to visit their official website at www.jamesavery.com for more information, including specific guidelines for returns and exchanges, as well as any potential updates or changes to their policies.