How to Contact Telus Customer Support

If you are a Telus customer or considering their services, knowing how to reach their customer support team is essential for resolving issues, obtaining information, or seeking assistance. Telus is one of Canada's leading telecommunications companies, offering mobile, internet, television, and security services. They provide multiple channels for customer support to ensure that help is accessible and responsive.

Phone Support

One of the most direct ways to contact Telus customer service is via phone. Telus offers a dedicated customer support line for various needs. For general inquiries or assistance with mobile, internet, or TV services, customers can call their main support number at 1-888-811-2323. This number is available 24/7 and connects you to a representative who can assist with billing questions, technical issues, service troubleshooting, and upgrades.

For business customers, Telus provides a specialized contact number: 1-888-258-3788. Business support lines typically operate during regular business hours but can sometimes offer extended availability depending on the issue.

Online Support and Chat

If calling is inconvenient, Telus also offers online support options through their official website. Customers can visit Telus Support to access a comprehensive knowledge base, FAQs, and troubleshooting guides. This resource is useful for resolving common issues independently.

In addition, Telus provides live chat support through their website, allowing customers to connect with support representatives without making a call. The chat feature is generally available during the company's regular support hours. To access live chat, visit the support page and look for the chat icon or link.

Email Support

While Telus does not publicly list a direct email address for general support inquiries, customers can often reach out through contact forms available on their official website. These forms are usually located in the "Contact Us" section, where users can submit their questions or concerns and receive responses via email.

Alternatively, customers with specific account issues, such as billing or technical problems, can also go through online portals provided once logged into their Telus account. This secure messaging system allows for documented communication with support staff.

For quick questions or general inquiries, some customers find success reaching out via Telus's official social media accounts, such as Twitter or Facebook. While these channels are more suited for brief questions or status updates, they can sometimes expedite responses.

In-Person and Store Support

Lastly, customers preferring face-to-face assistance can visit Telus stores located across Canada. Store representatives can assist with device setups, billing, and troubleshooting directly.

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