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How to Contact Shop Pay Customer Service

Shop Pay is a service that allows customers to save time by securely storing their payment and shipping information for faster checkout on various online stores. If you have questions or issues with Shop Pay, it's important to know how to contact their customer service.

Written by

Dustin Collins

Published onAugust 30, 2024

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How to Contact Shop Pay Customer Service

1. Shop Help Center

The first resource to explore is the Shop Help Center. This online resource provides answers to frequently asked questions and guides on various topics related to Shop Pay. You can navigate through different categories to find relevant information or contact options. Topics covered include setting up Shop Pay, managing payment methods, and subscription orders.

2. Shop Pay Contact Form

If you need to resolve an issue specific to your Shop Pay account, use the Shop Pay Contact Form. Visit the Contact Shop page. Fill out the form with your full name, email address, topic, and a detailed message explaining your query. Include the phone number associated with your Shop Account for accurate assistance.

3. Live Chat Support

For real-time assistance, Shop Pay offers a live chat support option through their Help Center. Go to the Shop Help Center and find the chat icon at the bottom right corner of the page. Click the icon to start a chat session with a Shop Pay representative. This allows you to get instant responses to your inquiries.

4. Affirm Support

If your query is related to Shop Pay Installments or issues with payments or refunds, reach out to Affirm's customer support. Visit their dedicated Contact Customer Support page for answers to common questions and to contact their support team directly.

You can also follow Shop Pay on social media channels for updates and information. While they may not provide direct customer support through these platforms, they share important updates and helpful articles. Look for Shop Pay on platforms like Twitter, Facebook, and Instagram.

When contacting Shop Pay's customer service, have relevant details ready, including your Shop Pay account information, order details, and any documentation that can help the support team assist you efficiently.

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