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How to Contact Peoples Bank Customer Service

Peoples Bank is committed to providing excellent customer service and ensures that their customers have various channels to reach out in case they have any queries or concerns. Whether you have questions related to your account, need assistance with online banking, or want to provide feedback, Peoples Bank offers multiple options to contact their customer service. In this article, we will discuss the different ways to get in touch with Peoples Bank's customer service team.

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Written byDavid Thompson
Published onSeptember 18, 2023

How to Contact Peoples Bank Customer Service

Peoples Bank is committed to providing excellent customer service and ensures that their customers have various channels to reach out in case they have any queries or concerns. Whether you have questions related to your account, need assistance with online banking, or want to provide feedback, Peoples Bank offers multiple options to contact their customer service. In this article, we will discuss the different ways to get in touch with Peoples Bank's customer service team.

1. Call the Customer Solutions Center

One of the easiest and most convenient ways to contact Peoples Bank customer service is by calling their Customer Solutions Center. You can reach out to them at 413.538.9500 during their banking hours. If you are calling from outside the area, you can contact them at 800.342.9100. The Customer Solutions Center is available Monday through Friday from 8:00 a.m. to 7:00 p.m. and on Saturdays from 8:00 a.m. to 2:00 p.m. Their knowledgeable representatives will assist you with any questions or concerns you may have.

2. Visit the Peoples Bank Website

Peoples Bank's website, www.peoples-ebank.com, is a valuable resource for customers. The website provides comprehensive information about the bank's services, products, and contact details. You can visit their website and access the "Contact Us" page to find relevant contact information for different aspects of their banking operations.

3. Email Customer Support

If you prefer written communication or have a non-urgent query, you can email Peoples Bank's customer support team. They offer a secure form on their website, through which you can provide feedback, comment about your experience, or ask questions about your account or a specific service. Simply visit their website's "Contact Us" page and follow the instructions to access the secure email form.

4. Utilize Online and Mobile Banking Support

Peoples Bank offers online and mobile banking services, and if you encounter any technical issues or have questions related to these services, they have dedicated support available. You can contact them at 1.800.374.6123 from Monday to Friday between 8:00 a.m. and 7:00 p.m. ET. On Saturdays, their support is available from 8:00 a.m. to 5:00 p.m. ET. Their knowledgeable team will help you troubleshoot technical issues and provide guidance with using online and mobile banking features.

5. Reach Out via Social Media

In today's digital age, many companies, including Peoples Bank, are active on various social media platforms. If you prefer reaching out through social media, you can connect with Peoples Bank's customer service team on platforms like Facebook, Twitter, or LinkedIn. Sending them a direct message or posting your query on their social media pages can be a convenient way to get in touch.

6. Visit a Branch Location

If you prefer a face-to-face interaction or need assistance with services that require an in-person visit, you can visit one of Peoples Bank's many branch locations. With 132 branch locations across their service area, you can find a branch near you using the branch locator on their website. Each branch has friendly and knowledgeable staff who will be happy to assist you with your banking needs.

Remember, if your query or concern involves sensitive information like account numbers or social security numbers, it is advisable to contact Peoples Bank through more secure channels like phone or in-person visits, rather than email or social media.

Peoples Bank values their customers and strives to provide the best possible customer service. No matter which contact method you choose, their dedicated customer service team is ready to assist you with your banking needs. So, don't hesitate to reach out whenever you require assistance or have any questions.

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