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How to Contact KeyBank Customer Service

KeyBank offers accessible and responsive customer support. If you need help with banking services like inquiries, technical issues, or reporting a lost or stolen card, you can easily contact KeyBank customer service. This article outlines the various ways to reach out to them.

Written by

Aria Singh

Published onSeptember 4, 2024

RSS Blog

How to Contact KeyBank Customer Service

Phone Support

One of the quickest ways to contact KeyBank customer service is by phone. Here are the key phone numbers:

General Customer Service: 1-800-KEY2YOU (1-800-539-2968)
For clients using a TDD/TTY device: 1-800-539-8336
To report a lost or stolen KeyBank debit or credit card: 1-800-539-9056
Mortgage Customer Service: 1-800-422-2442

When calling, have your account information ready for faster assistance. The customer service team is typically available 24/7, but hours may vary for specific services. Check KeyBank's official website or your account materials for accurate availability.

Online Banking and Mobile App Support

For technical issues related to KeyBank's online banking or mobile app, the phone support team can help. You may also check the 'Help' section within the online banking platform or mobile app for a comprehensive FAQ addressing common issues.

Live Chat

KeyBank's website may offer a live chat option, which allows you to chat in real-time with a customer service representative. This service is usually available during business hours. Look for the "Chat" icon on their website to access this feature.

Secure Email

For non-urgent matters, you can send a secure email through your online banking account. Once logged in, go to the 'Support' or 'Contact Us' section and select the option to send a secure message. This method ensures that your personal information remains safe while communicating with customer service.

Visit a Branch

If you prefer face-to-face assistance or need to complete banking transactions in person, visiting a KeyBank branch may be the best option. You can find your nearest branch using the 'Branch & ATM Locator' tool on KeyBank's website.

Mail

For non-urgent inquiries or situations that require sending documentation by mail, KeyBank provides a mailing address for customer service correspondence. You can find this address on the official website or your monthly bank statements.

KeyBank provides various ways to contact their customer service team. No matter which method you choose, their goal is to resolve your issues quickly and effectively.

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