How to Contact Genesis Bank Customer Service

Knowing how to reach customer service is important for addressing banking inquiries and concerns. This article outlines the ways to contact Genesis Bank customer service effectively.

Genesis Bank Customer Service Channels

Genesis Bank provides several channels for customers to reach their service team. These include phone support, email assistance, and an online contact form.

Phone Support

For immediate assistance, contact Genesis Bank's customer service by phone. The numbers are:

General Customer Service: 1-888-811-7531
Report Lost or Stolen Cards: 1-888-811-7531

Phone support is available 24/7. This ensures help is accessible for account queries, transaction issues, or reporting lost cards.

Email Support

You can also contact customer service via email. For general inquiries, send an email to their Service Center at servicecenter@mygenesisbank.com. Expect a response during regular business hours, Monday to Friday, from 8:00 AM to 5:00 PM (PT).

Online Contact Form

If you prefer to write your inquiry in detail, use the online contact form on the Genesis Bank Contact Us page. Fill in your name, email address, phone number, and a message describing your issue or question. The customer service team will review your submission and respond as needed.

Contacting Genesis Bank at the Branch

You can also visit one of Genesis Bank’s branch locations for in-person assistance. If you need face-to-face communication, visit the corporate headquarters and HQ branch located at 4675 MacArthur Court, Suite 1600, Newport Beach, CA 92660.

Contacting customer service is important for addressing any concerns or inquiries with Genesis Bank. Whether you prefer phone, email, online forms, or in-person communication, there are various options available to ensure you receive the assistance you need. Remember to have your account information ready for a smoother experience. Visit their official website at http://www.mygenesisbank.com for additional information on services.

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