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How to Contact FanDuel Customer Service

FanDuel is a well-known online sportsbook and daily fantasy sports platform. Users may have questions or issues that require assistance from customer service. Below are the different ways to contact FanDuel's customer service and get the necessary support.

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Published onSeptember 18, 2024
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How to Contact FanDuel Customer Service

FanDuel is a well-known online sportsbook and daily fantasy sports platform. Users may have questions or issues that require assistance from customer service. Below are the different ways to contact FanDuel's customer service and get the necessary support.

1. Live Chat Support

The fastest and most convenient way to reach FanDuel's customer service is through their live chat feature. FanDuel offers 24/7 live chat support, allowing users to communicate directly with support agents in real-time. To access live chat, visit the FanDuel Support page and click on the "Live Chat" button. This feature ensures quick responses to your queries.

2. Email Support

If you prefer email communication, you can send a detailed message to FanDuel explaining your issue. Their email support is available at support@fanduel.com. Include essential information such as your full name, email address, subject, and a detailed description of your concern. Email responses may take longer than live chat, but they allow for a comprehensive explanation.

3. Phone Support

FanDuel provides phone support for those who prefer speaking directly with a representative. For urgent matters, contacting FanDuel’s phone support can be beneficial. The customer service phone number is +1 800 475 2250. Be aware that phone support has specific hours of operation.

4. Callback Service

If you experience longer wait times with phone support, FanDuel also offers a callback service. You can request a callback by visiting the Call Support page. Callbacks are typically handled between 9 am - 8 pm Eastern Time. It is necessary to provide your full name, phone number, email address, the product you are using, and a description of your issue. The wait time for a callback may exceed 48 hours, so using online chat or email support may yield a faster response.

5. Online Help Center

FanDuel’s online help center is a valuable resource for answering frequently asked questions and learning more about the platform. By visiting the How can we help? page, users can explore various categories such as account and verification, eligibility rules, rewards and promotions, and responsible gaming. This resource allows users to find self-help solutions.

It's important to check the online help center or FAQ section before contacting customer service. You might find answers to your questions without needing further assistance.

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