How to Contact ESSA Bank & Trust Customer Service

ESSA Bank & Trust is a reputable financial institution that offers a range of banking and financial services to individuals, families, and businesses in Pennsylvania. If you have any questions, concerns, or need assistance regarding your accounts or services provided by ESSA Bank & Trust, there are several convenient ways to contact their customer service team. This article will guide you through the various methods of reaching out to ESSA Bank & Trust customer service.

How to Contact ESSA Bank & Trust Customer Service

Contacting ESSA Bank & Trust Customer Service

1. Contact Center Phone Number

One of the most straightforward ways to connect with ESSA Bank & Trust customer service is by phone. You can reach their Contact Center by dialing 570.421.0531 or 855.713.8001. The Contact Center is available to assist you during their regular business hours.

2. Email Communication

If you prefer written communication, you can send an email to ESSA Bank & Trust's Contact Center. Their email address is [email protected]. However, it is essential to note that sensitive personal information such as account numbers, credit card details, or social security numbers should not be shared via email for security reasons.

3. Online Contact Form

On the ESSA Bank & Trust website, there is a dedicated contact form that you can use to communicate with their customer service team. This form allows you to provide your contact information and a message detailing your inquiry or request. Please note that this form is not suitable for disclosing sensitive or confidential information. To access the form, visit the Contact Us page on the official ESSA Bank & Trust website.

ESSA Bank & Trust maintains an active presence on social media platforms, including Facebook. By visiting their Facebook page, you can engage with their customer service team by sending direct messages or leaving comments. Their social media team typically responds to inquiries promptly.

5. Frequently Asked Questions

If you have general inquiries or commonly asked questions regarding ESSA Bank & Trust's services, their website features a comprehensive FAQs section. This section addresses key topics such as chip cards, contactless cards, consumer wire transfers, eStatements, online banking, mobile banking, and mobile alerts. Make sure to check the FAQs page before contacting customer service, as you might find the answers you need there.

6. Visit a Branch

For more personalized assistance, you have the option to visit any of the 26 conveniently located branches of ESSA Bank & Trust. You can find the nearest branch by using the Branchspot branch locator tool. Visiting a branch allows you to speak directly with a representative who can address your concerns and provide tailored solutions.

7. Investor Relations

If you have inquiries specifically related to investor relations, ESSA Bank & Trust has a dedicated contact person and an Investor Relations contact form on their website. For investor-related matters, you can reach out to Stephanie Lefferson at (570) 422-0182 or via email at [email protected].

8. Better Business Bureau

Another way to communicate with ESSA Bank & Trust is through the Better Business Bureau (BBB). You can find their BBB profile here. While the BBB page does not provide a direct means of contact, it can be a useful resource for additional information and to file a complaint if necessary.

When contacting ESSA Bank & Trust customer service through any of the methods mentioned above, it is important to provide clear and accurate information about your inquiry or request. This will help the customer service team assist you more effectively and efficiently.

Remember to avoid sharing sensitive personal information via email, social media, or online contact forms. If you need to discuss such information, it is recommended to visit a branch or contact customer service via phone.

Contacting ESSA Bank & Trust customer service is a straightforward process, thanks to their availability through various channels. Whether you prefer to communicate by phone, email, online forms, social media, or in-person, their dedicated customer service team is ready to assist you with your banking needs.