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How to Contact Edison Customer Service

Edison International is a leading electric utility company that serves millions of customers across the United States. If you are an Edison customer and need assistance with billing, outages, service requests, or any other issues, there are several convenient ways to get in touch with their customer service team.

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Written byDavid Thompson
Published onSeptember 15, 2023
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How to Contact Edison Customer Service

Edison International is a leading electric utility company that serves millions of customers across the United States. If you are an Edison customer and need assistance with billing, outages, service requests, or any other issues, there are several convenient ways to get in touch with their customer service team.

Phone Support

To contact Edison customer service over the phone, you can call their toll-free number at (800) 655-4555. Their customer support team is available 24/7 to assist you with a wide range of inquiries. Whether you have questions about your account, need to report an outage, or want to turn on/off your service, their knowledgeable representatives are ready to help.

Online Support

Edison also offers various online options for customer support. You can visit their official website at www.edison.com to access a wide range of self-help resources and services. If you already have an online account, you can log in and manage your service, pay your bill, and get valuable insights to save money.

If you prefer to contact Edison online, you can send them a message through their website. The Digital Experience Team is available seven days a week, from 8 am to 11 pm, to assist you with your billing needs. Simply click on the "Contact Us" page and fill out the necessary information.

Media Inquiries

For members of the media, Edison has a dedicated Media Relations team that can assist you with any inquiries or requests. If you are a journalist seeking information or interviews, you can contact their Media Line at (626) 302-2255. Spanish, Chinese, and Korean-speaking spokespersons are also available for media interviews.

Additional Contact Information

Depending on your specific needs, you may need to contact Edison in different situations. Here is some additional contact information you may find helpful:

  • Outage Reporting: If you encounter downed power lines or experience an outage, it is crucial to report it immediately. You can call Edison at 1-800-EDISON-1 (1-800-334-7661) to report the outage and receive assistance. This service is available 24 hours a day, 7 days a week.
  • Move Center: If you are an existing Edison customer and need to move your electric service to a different address within their service area, you can use their Move Center online or call them at 1-800-655-4555. To ensure a smooth transition, it is recommended to contact them at least 48 hours before your desired transfer date.
  • Telecommunications for the Deaf (TTY): Edison provides support for customers who are deaf or hard of hearing through their TTY line. You can reach them at 1-800-642-2308 to communicate using this service.

It's important to note that the contact information mentioned above is based on the available search results and is accurate at the time of writing this article. However, it is always advisable to visit Edison's official website or check the latest information provided by the company for any updates or changes to their contact details.

In conclusion, Edison offers various channels for customers to reach their customer service team for assistance with billing, outages, service requests, and more. Whether you prefer phone support or online communication, they strive to provide reliable and efficient support to ensure a seamless customer experience.

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