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How to Contact Eastern Savings Bank Customer Service

Eastern Savings Bank is committed to providing exceptional customer service, ensuring that their customers have the support they need for all their banking needs. If you are a customer of Eastern Savings Bank and require assistance, there are several convenient ways to contact their customer service. In this article, we will explore these methods to ensure that you can easily get in touch with their dedicated support team.

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Written byDavid Thompson
Published onSeptember 18, 2023
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How to Contact Eastern Savings Bank Customer Service

Eastern Savings Bank is committed to providing exceptional customer service, ensuring that their customers have the support they need for all their banking needs. If you are a customer of Eastern Savings Bank and require assistance, there are several convenient ways to contact their customer service. In this article, we will explore these methods to ensure that you can easily get in touch with their dedicated support team.

Contacting Eastern Savings Bank via Phone

One of the most straightforward ways to reach Eastern Savings Bank customer service is to give them a call. By dialing their toll-free number, you can connect with a knowledgeable representative who will be able to assist you with any inquiries, concerns, or issues you may have.

  • Phone Number: 800.787.7ESB (800.787.7372)

Eastern Savings Bank's customer service is available during the following business hours:

  • Monday – Friday: 8 am – 8:45 pm
  • Saturday: 9 am – 2:45 pm

If your query is related to a lost or stolen Debit Mastercard®, there is a dedicated helpline available:

  • Lost or Stolen Debit Mastercard®: 800.787.2265

For urgent matters outside of regular business hours, evenings, weekends, or holidays, you can reach their additional customer service line:

  • Evening, Weekends, and Holidays: 800.754.4128

Contacting Eastern Savings Bank Online

If you prefer to reach out to Eastern Savings Bank customer service online, there are a few options available to you.

Contact Form

You can visit the Eastern Savings Bank Contact Form on their official website. The contact form allows you to send a message directly to their customer service team. Fill out the necessary fields, including your name, email address, and message, and a representative will respond to your query as soon as possible.

Email

Another method to contact Eastern Savings Bank is through email. However, it is important to note that you should avoid sending any confidential information via email for security reasons. Use the following email address to get in touch with their customer service team:

Social Media

Eastern Savings Bank also maintains a presence on social media platforms. While you may not be able to directly contact customer service through these channels, they can be useful for staying updated on the latest news and announcements from the bank.

Contacting Eastern Savings Bank In Person

If you prefer face-to-face interaction, Eastern Savings Bank provides the option to visit one of their branches. You can locate the nearest branch by visiting their website and accessing the Locations, Hours, & ATMs page.

Additionally, Eastern Savings Bank encourages customers to call or visit their nearest branch to speak directly with a customer service representative. This way, you can receive personalized assistance and find answers to any questions you may have.

Conclusion

Contacting Eastern Savings Bank customer service is simple and convenient, with various options available to suit different preferences. Whether you prefer a phone call, email, online form, or in-person visit, their dedicated customer service team is ready to assist you with any banking-related questions, concerns, or issues.

Remember to have relevant information on hand, such as your account details, when contacting customer service to ensure a smoother experience. Eastern Savings Bank aims to provide exceptional service, reflecting their commitment to their customers.

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