How to Contact Duke Power Customer Service

Duke Power, a subsidiary of Duke Energy, is one of the largest electric power holding companies in the United States. If you have any questions, need assistance with your account, or want to report a power outage, contacting Duke Power customer service is the best way to get the help you need. In this article, we will explore the various ways you can reach out to Duke Power customer service.

1. Duke Energy Website

The Duke Energy website is a valuable resource for customers who need to contact customer service. By visiting Duke Energy Customer Service, you can find answers to common questions and access different customer service options. On the website, you can explore topics such as billing and payments, start, stop, or move service, report an outage, and more.

2. Phone Support

Duke Power provides dedicated phone numbers for different customer service needs. Here are some important phone numbers you can use to reach out to Duke Power:

• Residential Customer Service: If you have general inquiries as a residential customer, you can call Duke Power at 800.777.9898.

• Business Customer Service: For businesses requiring assistance, the Duke Power customer service number is 800.653.5307.

• International Customers: If you are an international customer, you can contact Duke Power at 1.407.629.1010.

• Hearing or Speech Impaired: Duke Power offers support for customers with hearing or speech impairments through the TTY or TDD Relay Service. Simply dial 711 to connect with a representative who can assist you.

• Investor Relations: If you have inquiries regarding Duke Power's investor relations, you can contact them at 800.488.3853.

Please note that these phone numbers are directly from Duke Power's website and can be accessed here. Make sure to have your account information ready when calling for a quicker and more efficient resolution.

3. Email Communication

Another effective way to contact Duke Power customer service is via email. You can send questions or comments to [email protected]. Make sure to provide detailed information about your query and include any relevant account details for quicker assistance.

4. Duke Energy Foundation

If you are interested in Duke Power's philanthropic initiatives or have inquiries related to the Duke Energy Foundation, you can find more information on their website at Duke Energy Foundation. This page provides insights into how Duke Power is building a smarter, cleaner, and more reliable energy future.

5. Duke Energy Online Account

Creating an online account with Duke Energy can provide additional support options and make it easier to manage your energy services. You can start, stop, or move service through the Duke Energy Online Account portal. By logging in, you can access a range of services and customize your energy experience.

Conclusion

Contacting Duke Power customer service is easy and convenient when you know the available options. Whether you prefer phone support, email communication, or accessing information through their website, Duke Power provides various channels to address your queries and concerns. By utilizing the official Duke Energy website and the provided contact information, you can ensure a prompt and satisfactory resolution to your issues.