How to Contact Duke Power Customer Service

Duke Power is a major electric power holding company in the United States. If you have questions, need assistance with your account, or want to report a power outage, contacting Duke Power customer service is the best way to get help. This article details how to reach out to Duke Power customer service effectively.

1. Duke Energy Website

The Duke Energy website is a key resource for customers in need of assistance. Visit Duke Energy Customer Service to find answers to common questions and access various customer service options. You can explore topics such as billing, account management, service requests, and outage reporting.

2. Phone Support

Duke Power offers dedicated phone numbers for different customer needs. Here are important numbers to note:

Residential Customer Service: Call 800-777-9898 for general inquiries as a residential customer.
Business Customer Service: For business inquiries, contact 800-653-5307.
International Customers: International inquiries can be directed to 1-407-629-1010.
Hearing or Speech Impaired: Customers with hearing or speech impairments can reach support by dialing 711.
Investor Relations: For investor-related inquiries, call 800-488-3853.

These numbers are directly provided by Duke Power on their website. Have your account information ready for quicker assistance.

3. Email Communication

You can also contact Duke Power customer service via email. Send inquiries to sustainability@duke-energy.com. Include detailed information and relevant account details for efficient support.

4. Duke Energy Foundation

For inquiries about Duke Power's philanthropic efforts, visit the Duke Energy Foundation page. It offers insights into their initiatives for a smarter and cleaner energy future.

5. Duke Energy Online Account

Creating an online account with Duke Energy provides added convenience. You can manage your energy services, start or stop service, and access various options through the Duke Energy Online Account portal.

Contacting Duke Power customer service is straightforward with various options available. Whether you choose phone support, email, or the website, Duke Power is ready to assist you with your needs.