How to Contact Duke Energy Customer Service Number

Duke Energy is a leading energy company that provides electricity and natural gas to millions of customers across the United States. If you are a Duke Energy customer and need to get in touch with their customer service team, there are several options available to you. In this article, we will discuss the different ways you can contact Duke Energy's customer service number and address any concerns or queries you may have.

Duke Energy Customer Service Phone Numbers

Duke Energy offers dedicated phone numbers for residential customers, business customers, and international customers. Here are the phone numbers you can use to reach out to them:

• Residential Customer Service: If you are a residential customer, you can contact Duke Energy's customer service team by calling 800.777.9898. They are available to assist you from Monday to Friday.

• Business Customer Service: For business customers, the dedicated phone number to reach Duke Energy's customer service team is 800.653.5307. They are available to assist you with any inquiries or concerns related to your business account.

• International Customer Service: If you are an international customer, you can contact Duke Energy by calling 1.407.629.1010. This number is specifically for customers located outside of the United States.

• Hearing or Speech Impaired: Duke Energy also provides support for customers with hearing or speech impairments. You can contact their customer service team through the TTY or TDD Relay Service by dialing 711.

Duke Energy Website and Email Contact

Duke Energy's website is a valuable resource for customers looking to find information or contact their customer service team. The website provides various options to address different customer needs. Here are some ways to contact Duke Energy through their website:

• Contact Us Page: On Duke Energy's website, you can navigate to their 'Contact Us' page (https://p-micro.duke-energy.com/esg/contact-us). This page allows you to send an email to their customer service team. If you have any questions, comments, or feedback, you can reach out to them by emailing [email protected].

• Digital Infrastructure Products: If you are interested in Duke Energy's digital infrastructure offerings or have inquiries related to their products, you can use the 'Contact Us' form provided on their website (https://p-micro.duke-energy.com/digital-infrastructure/contact-us). Fill out the form with your information and query, and Duke Energy will respond to your inquiry within 48 hours.

Other Contact Methods and Support

In addition to phone numbers and their website, Duke Energy offers other means of contacting their customer service team. Here are some additional contact methods you can use:

• Mailing Address: If you prefer to communicate through traditional mail, you can send your inquiries or payments to Duke Energy's mailing address:

  Duke Energy
  [Street Address]
  Charlotte, NC 28285
  United States

• Social Media: Duke Energy is active on social media platforms like Facebook, Twitter, and LinkedIn. You can reach out to them through these channels to ask questions or seek assistance.

Conclusion

Contacting Duke Energy's customer service number is easy and convenient with multiple options available. Whether you prefer speaking to a representative over the phone, sending an email, or reaching out through their website, Duke Energy is committed to addressing your concerns and providing the necessary assistance. Remember to have your account information or specific details ready when contacting customer service to ensure a smooth and efficient experience.

For more information about Duke Energy's services, products, or to report an outage, refer to their official website at https://www.duke-energy.com.