How to Contact Duke Energy Customer Service Number

Duke Energy provides electricity and natural gas to millions of customers across the United States. If you are a Duke Energy customer and need assistance, there are several ways to contact their customer service team.

Duke Energy Customer Service Phone Numbers

Duke Energy has dedicated phone numbers for different customer categories. Here are the numbers you can use:

Residential Customer Service: Call 800-777-9898. They assist residential customers from Monday to Friday.
Business Customer Service: Call 800-653-5307 for help with business accounts.
International Customer Service: International customers can call 1-407-629-1010.
Hearing or Speech Impaired: Use the TTY or TDD Relay Service by dialing 711 for assistance.

Duke Energy Website and Email Contact

Duke Energy’s website offers valuable resources and contact options:

Contact Us Page: Visit the 'Contact Us' page on Duke Energy's website to send an email to their customer service team at [email protected].
Digital Infrastructure Products: For inquiries about digital infrastructure, fill out the contact form on their website. They typically respond within 48 hours.

Contacting Duke Energy's customer service is straightforward with multiple options available. Whether you choose to call, email, or visit their website, they are ready to assist you. Be sure to have your account information handy for a quicker response.

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