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How to Contact Country Bank Customer Service

Country Bank provides excellent customer service to assist individuals in managing their banking needs. Whether you have questions about your account, need assistance with online banking, or want to report a lost or stolen card, reaching out to Country Bank's customer service team is the first step towards finding a solution. This article will guide you through various methods you can use to contact Country Bank's customer service.

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Written byJessy Chan
Published onSeptember 17, 2023

How to Contact Country Bank Customer Service

Country Bank provides excellent customer service to assist individuals in managing their banking needs. Whether you have questions about your account, need assistance with online banking, or want to report a lost or stolen card, reaching out to Country Bank's customer service team is the first step towards finding a solution. This article will guide you through various methods you can use to contact Country Bank's customer service.

Contacting Country Bank via Phone

One of the quickest ways to get in touch with Country Bank's customer service is by phone. To speak with a representative, you can call their toll-free number at 800-322-8233 during normal business hours from Monday to Friday, between 8 a.m. and 6 p.m. On Saturdays, they are available from 9 a.m. to 2 p.m. They will be happy to assist you with any queries or concerns you may have related to your account.

Reporting Lost or Stolen Cards

In case you believe that your Country Bank debit or ATM card has been lost or stolen, it is crucial to report it immediately. To do so during normal business hours, call their toll-free number at 800-322-8233. If you discover the loss or theft outside of business hours within the United States, contact them at 800-528-2273. For lost cards outside the United States during non-business hours, please call 812-647-9794. This prompt action will help protect your account from any fraudulent activity.

Contacting Country Bank via Mail

If you prefer traditional methods of communication, you can contact Country Bank via mail. Send any inquiries, feedback, or requests to the following address:

Country Bank
15 South Street, Suite C
Ware, MA 01082-2003

You can use this address to report a suspicious email, phone call, or text message as well. Country Bank values customer security and wants to ensure that fraudulent activities are promptly addressed.

Customer Service Online

Country Bank provides an online form for customers who prefer to submit their inquiries electronically. To access the form, visit the Country Bank Customer Service page on their official website. Fill in the required fields, including your name, contact information, and a detailed description of your query. Once you've completed the form, submit it, and a customer service representative will respond to you promptly.

Frequently Asked Questions (FAQs)

Before contacting customer service, it can be helpful to review Country Bank's frequently asked questions (FAQs). They provide answers to common queries regarding account opening, online banking, checking accounts, and more. You can find the FAQs on the Country Bank Customer Service page. If your question is answered in the FAQs, you may not need to contact customer service, saving you time and effort.

Conclusion

Country Bank strives to provide exceptional customer service to its valued customers. Whether you prefer contacting them via phone, mail, or online, they are available to assist you with your banking needs. Don't hesitate to reach out to their knowledgeable customer service team at 800-322-8233 during business hours or use their convenient online form for a prompt response. Country Bank is committed to ensuring your banking experience is smooth and hassle-free.

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