How to Contact Colony Bank Customer Service

Colony Bank is a reputable financial institution that offers a wide range of banking services to its customers. Whether you have questions about your account, need assistance with online banking, or want to report a lost or stolen card, reaching out to their customer service team is the best way to get the help you need. In this article, we will outline the various methods available to contact Colony Bank customer service.

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Published onSeptember 17, 2023

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How to Contact Colony Bank Customer Service

Contacting Colony Bank Customer Service

Colony Bank provides multiple channels through which customers can reach their dedicated customer service representatives. The following are the main methods you can use to contact Colony Bank customer service:

Phone: One of the fastest and most direct ways to get in touch with Colony Bank customer service is by calling their toll-free number at (800) 873-6404. Whether you have general inquiries, need assistance with online banking, or want to report a lost or stolen card, their knowledgeable representatives will be ready to assist you. It's important to note that if you are calling regarding a lost or stolen card after business hours, the same number can still be used for immediate assistance.
Email: If you prefer to communicate in writing, you can email Colony Bank's customer service team at ebanking@colonybank.com. However, it is important to exercise caution when sharing sensitive information such as account numbers or personal data via email. To ensure the security of your information, refrain from including sensitive details within unsecure emails.
In-Person: For a more personal touch, you can visit one of the Colony Bank branches near you. Their website, colony.bank, provides a convenient branch locator feature to help you find the nearest banking center. Once you have identified the most convenient location, you can pay a visit and speak directly with a knowledgeable banker. This face-to-face interaction allows you to discuss your banking needs and receive personalized advice.
Online Banking Solution Center: Colony Bank recognizes the importance of providing digital banking services that are user-friendly and secure. If you have questions or need assistance with their online banking platform, you can visit their Online Banking Solution Center at colony.bank/online-banking-solution-center. This resource is designed to provide step-by-step guidance on how to use their digital banking services effectively. Whether you need help with account balances, fund transfers, bill payments, or any other online banking feature, the solution center is available 24/7 to assist you.
Mobile Banking: For convenient banking on the go, Colony Bank offers a mobile banking app. You can download this free app and manage your account anytime, anywhere, using your smartphone or mobile device. The app allows you to check your balance, review account activity, pay bills, locate ATMs and branches, and more. To access the mobile banking app, visit colony.bank/mobile-banking. Please note that message and data rates may apply, so it's essential to review your mobile service provider's terms and conditions.
Business Online Banking: Colony Bank caters to the needs of small businesses by offering business online banking services. If you own a business and require additional details regarding these services or wish to sign up, you can contact a Treasury Support Specialist Monday through Friday, 8:00 a.m. to 6:00 p.m., at 855-389-2265. You can also email them at treasury@colonybank.com.

When contacting Colony Bank customer service via phone, email, or in-person, it is always helpful to have your account information readily available. This will enable the customer service representative to provide more efficient assistance.

Colony Bank is committed to delivering exceptional customer service and ensuring that their customers' needs are met promptly. Whether you have inquiries, require technical assistance, or need help with a specific banking service, their dedicated support team is available to provide the guidance you need.

In conclusion, contacting Colony Bank customer service can be done through various channels, including phone, email, visiting a branch, accessing the Online Banking Solution Center, using the mobile banking app, or contacting the Treasury Support Specialist for business banking inquiries. Choose the method that best suits your needs and reach out to their friendly team for prompt assistance.

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