How to Contact City Bank & Trust Company Customer Service

City Bank & Trust Company offers a variety of banking services to its customers. If you have questions about your account, need help with a transaction, or want to report an issue, reaching out to their customer service team is the best way to get assistance. This article provides guidance on how to contact City Bank & Trust Company customer service effectively.

Contact Information

City Bank & Trust Company provides multiple channels to connect with their dedicated customer service representatives. Here are the ways to reach them:

1. Phone: To speak directly with a customer service representative, call (318) 352-4416. Their hours are Monday to Friday, from 8:00 a.m. to 5:00 p.m. For the note department, please call (318) 357-3715. If you need to send a fax, use (318) 352-6272 or (318) 352-6203 based on your needs.

2. Email: For non-urgent inquiries or if you prefer written communication, you can email customerservice@mycitybank.com. This allows you to detail your questions or concerns, and a representative will respond promptly.

3. In-person: If you prefer face-to-face interaction or need help with complex transactions, visit one of City Bank & Trust Company's branches. You can find the nearest location by checking their official website. At the branch, you can either schedule an appointment or speak directly with a team member.

Additional Resources

City Bank & Trust Company offers resources to help address common questions without needing to contact customer service directly. Here are some useful resources:

1. Frequently Asked Questions (FAQ): The FAQ section on their website addresses various topics related to their services. Many common questions may already be answered there.

2. Product and Service Directory: For inquiries related to specific products or services, refer to their Product and Service Directory for detailed contact information and assistance.

3. 24-hour Automated Assistance: For immediate help outside regular business hours, call 844-4TRUIST (844-487-8478) within the U.S. or +1-910-914-8250 from outside the U.S. You can access automated services or leave a message for a follow-up during business hours.

Contacting City Bank & Trust Company customer service is straightforward, thanks to the various communication options they provide. Whether you choose to call, email, or visit a branch, their team is ready to assist you with any inquiries or issues. The website also offers resources like FAQs and a product/service directory to help answer common questions. City Bank & Trust Company is committed to providing reliable customer service.