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How to Contact Citizens Bank of Kentucky Customer Service

Citizens Bank of Kentucky is committed to providing exceptional customer service to its clients. Whether you have a question, need assistance with your account, or want to report an issue, there are various ways to get in touch with their customer service team. In this article, we will explore the different channels through which you can contact Citizens Bank of Kentucky's customer service.

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Published onSeptember 17, 2023
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How to Contact Citizens Bank of Kentucky Customer Service

Citizens Bank of Kentucky is committed to providing exceptional customer service to its clients. Whether you have a question, need assistance with your account, or want to report an issue, there are various ways to get in touch with their customer service team. In this article, we will explore the different channels through which you can contact Citizens Bank of Kentucky's customer service.

Contacting Citizens Bank of Kentucky Customer Service

  1. Phone Inquiries: One of the most convenient ways to reach out to Citizens Bank of Kentucky's customer service is by phone. You can call their toll-free number at 1 (866) 462-2265 or their local number at 1 (606) 920-7300. Their friendly customer service representatives are available Monday through Thursday from 9:00 AM to 5:00 PM. For after-hours support or reporting a lost/stolen debit or ATM card, you can call (800) 811-8148.

  2. Online Forms and Documents: Citizens Bank of Kentucky provides online forms and documents for easy convenience and access. These resources can be found on their official website under the "Forms & Documents" section. This is particularly helpful if you need specific information or assistance with banking services, such as checking, savings, money market, CDs, online banking, mobile banking, or business banking.

  3. Email Inquiries: If you prefer to communicate via email, you can reach out to Citizens Bank of Kentucky at info@wercitizens.bank. This method allows you to express your concerns, submit inquiries, or request information at any time. However, keep in mind that response times may vary, and for urgent matters, it is recommended to contact their customer service directly by phone.

  4. Web Chat: Citizens Bank of Kentucky offers a web chat service for quick access to support. By visiting their website's "Web Chat" section, you can engage in a real-time conversation with a customer service representative. This feature is beneficial if you have general inquiries or need immediate assistance that doesn't require a phone call.

  5. Social Media: Citizens Bank of Kentucky maintains an active presence on social media platforms like Facebook. By visiting their Facebook page, you can send them a direct message or interact with their posts. While social media may not be the most suitable option for complex issues, it can be a convenient way to ask general questions or get in touch with the bank.

  6. In-Person Banking: If you prefer face-to-face communication, Citizens Bank of Kentucky has multiple branches across various locations. You can visit their nearest branch to speak directly with a customer service representative. For instance, their main branch is located at 855 Central Ave, Ashland, KY 41105.

It is essential to keep in mind that depending on the nature of your inquiry or concern, certain channels may be more appropriate than others. For urgent matters or sensitive issues regarding lost or stolen cards, it is advised to contact their customer service immediately by phone.

Citizens Bank of Kentucky is dedicated to ensuring the security of its customers' accounts and personal information. If you notice any suspicious or unusual activity related to your Citizens Bank of Kentucky accounts, it is crucial to contact their customer service promptly at (866) 462-BANK (2265).

In summary, Citizens Bank of Kentucky provides several avenues to reach their customer service team. Whether it's through phone inquiries, online forms, email, web chat, or in-person banking, they strive to assist customers in a prompt and helpful manner. By leveraging these communication channels, you can get the necessary support and information you need from Citizens Bank of Kentucky.

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