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How to Contact Chase Bank Customer Service

If you are a Chase Bank customer and need assistance with your accounts or have any questions or concerns, contacting their customer service is a convenient and efficient way to get the help you need. Chase Bank offers multiple channels through which customers can get in touch with their customer service representatives, ensuring that you can easily find the option that suits you best. In this article, we will discuss the various ways you can contact Chase Bank customer service.

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Written byDavid Thompson
Published onSeptember 17, 2023
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How to Contact Chase Bank Customer Service

If you are a Chase Bank customer and need assistance with your accounts or have any questions or concerns, contacting their customer service is a convenient and efficient way to get the help you need. Chase Bank offers multiple channels through which customers can get in touch with their customer service representatives, ensuring that you can easily find the option that suits you best. In this article, we will discuss the various ways you can contact Chase Bank customer service.

Contacting Chase Bank Customer Service Online

Chase Bank provides an online platform where customers can find comprehensive information and resources to resolve their queries. To access their online customer service, visit the official Chase Bank website at https://www.chase.com/. Once on the website, navigate to the "Customer Service" section, which is easily accessible from the homepage.

Within the Customer Service section, you will find a wide range of topics and frequently asked questions that cover different aspects of Chase banking. This self-help option allows you to find answers to common queries without the need to contact a customer service representative directly. The information provided on the website is regularly updated and can assist you with account management, payments, statements, and more.

If you cannot find the solution you require through the self-help options, you can initiate a live chat session with a Chase Bank customer service representative. Simply click on the live chat icon, and you will be connected with a representative who can provide real-time assistance and guidance.

Contacting Chase Bank Customer Service via Phone

For customers who prefer to speak with a customer service representative directly, Chase Bank offers several phone numbers that cater to different needs. The most common contact number for general inquiries and assistance is (800) 935-9935. By dialing this toll-free number, you will be able to speak with a representative who can help address your concerns.

Specific phone numbers are also available for specialized services, such as auto loans, auto leases, and mortgage-related queries. For example, if you have questions regarding auto loans, you can call (800) 336-6675, and a dedicated representative will assist you. Similarly, for mortgage-related inquiries, you can dial (800) 848-9136.

To ensure efficient communication, Chase Bank provides multilingual customer support. If you prefer to communicate in Spanish, you can call (855) 280-4198 for assistance in that language.

Contacting Chase Bank Customer Service via Mail

For non-urgent matters, customers also have the option to contact Chase Bank customer service via mail. You can send written inquiries, feedback, or complaints to the following address:

Chase Bank Customer Service P.O. Box 36520 Louisville, KY 40233-6520

When sending mail, it is advisable to include your account details and contact information to facilitate a prompt response from the customer service team.

Conclusion

Contacting Chase Bank customer service is a straightforward process, and the bank provides customers with a variety of options to choose from. Whether you prefer online assistance, phone conversations, or written inquiries, Chase Bank ensures that their customer service representatives are readily available to help address any concerns or questions you may have. So, if you are a Chase Bank customer in need of assistance, do not hesitate to reach out to their efficient and responsive customer service team.

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