How to Contact CenturyLink Customer Service

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. If you are an existing customer or need assistance with their services, contacting CenturyLink customer service is easy. In this article, we will guide you on how to reach their customer support team and the various ways they can assist you.

1. Call CenturyLink Customer Service

The most direct and immediate way to contact CenturyLink customer service is by phone. They have several phone numbers dedicated to different purposes. For existing customer support, you can call their general customer service number at (800) 244-1111. The customer service hours are Monday to Friday, from 8 a.m. to 6 p.m.

If you require assistance with your business account, you can dial (800) 603-6000 to reach their business account support. They have a specialized team to handle business-related inquiries and issues.

2. Visit the CenturyLink Support Center

CenturyLink has a comprehensive Support Center on their website where you can find solutions to common problems, access troubleshooting guides, and get answers to frequently asked questions. You can visit their Support Center at CenturyLink Support Center. The Support Center covers a wide range of topics including bill payment, repair appointments, canceling services, modem setup, and improving WiFi signal in your home.

3. Schedule a Technician Appointment

If you are experiencing technical issues with your CenturyLink service that cannot be resolved remotely, you can schedule a technician appointment. To do this, visit their website and go to the "Schedule a Tech Appointment" page. The page will guide you through a self-service tool to identify and fix common service issues. If the automated fix is not possible, the tool will create a repair order and schedule an appointment with a technician for you. This eliminates the need for a phone call and allows you to conveniently set up a technician visit.

To schedule a technician appointment, go to CenturyLink Technician Appointment.

4. Connect via Live Chat

CenturyLink also offers a Live Chat feature on their website for real-time assistance. This is a convenient option if you prefer typing your queries or require support outside regular business hours. By accessing the live chat feature, you can engage with a customer support representative who will assist you with your concerns and provide solutions.

To access the Live Chat feature, go to their website and look for the chat icon or link.

5. Contact CenturyLink via Online Forms

CenturyLink provides online forms on their website for specific inquiries or requests. If you need to move your service to a new address, add services to your existing account, or have billing questions, you can fill out the relevant form on their website. These forms allow you to provide detailed information about your request, ensuring that the appropriate team can assist you effectively.

You can find the online forms on the CenturyLink website under the "Contact Us" or "Customer Support" section. One of these forms is CenturyLink Online Contact.

Conclusion

Contacting CenturyLink customer service is a straightforward process that can be done through various channels. Whether you prefer calling them directly, utilizing the Support Center, scheduling a technician appointment, using live chat, or submitting an online form, CenturyLink offers multiple options to cater to your specific needs. Reach out to CenturyLink customer service for any assistance or inquiries regarding their services, and their dedicated team will be glad to help you.