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How to Contact Capitol Federal Savings Bank Customer Service

Capitol Federal Savings Bank is committed to providing excellent customer service to its valued customers. If you have any questions, concerns, or need assistance with your accounts, there are several convenient ways to contact their customer service team.

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Published onSeptember 17, 2023
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How to Contact Capitol Federal Savings Bank Customer Service

Capitol Federal Savings Bank is committed to providing excellent customer service to its valued customers. If you have any questions, concerns, or need assistance with your accounts, there are several convenient ways to contact their customer service team.

Phone Support

Phone support is available for customers who prefer a direct conversation with a customer service representative. To reach Capitol Federal Savings Bank's customer service via phone, dial their toll-free number, 1-888-822-7333. The line is open during regular business hours, Monday through Friday.

Live Chat

For those who prefer an online experience, Capitol Federal Savings Bank provides a Live Chat feature on their website. Simply visit their Contact Us page at https://www.capfed.com/about-us/contact-us and click on the Live Chat bubble that appears during the Chat Representatives' working hours, which are Monday through Friday, 8 am - 5 pm.

Please note that if the Chat Representatives are currently unavailable, the chat bubble will not appear. The Chat Representatives can assist you with general product and service information, while respecting your security.

Online Banking Help

Capitol Federal Savings Bank provides an Online Banking Help page to address commonly asked questions and assist customers with their online banking needs. To access this resource, visit https://www.capfed.com/personal/ebanking/online-banking/online-banking-help. Here, you will find information on which types of accounts you can access using Capitol Federal® True Blue Online®, including personal checking, savings, money market, and certificates of deposit. The Online Banking Help page also provides guidance on reviewing account balances, transaction history, and transferring funds between accounts.

Branch Locations

Capitol Federal Savings Bank has numerous branch locations to serve its customers across various areas. To find the nearest branch, you can visit https://www.branchspot.com/capitol-federal-savings-bank/. This website can help you locate the closest branch to your location, providing you with the address, hours of operation, and contact information for each branch.

Additional Resources

If you have specific inquiries about loan servicing, mortgage help, or any other specialized services, Capitol Federal Savings Bank offers resources specifically tailored to those needs. You can find more information on their Loan Servicing page at https://www.capfed.com/loans/home-loans/mortgage-help-center/loan-servicing.

Conclusion

Capitol Federal Savings Bank understands the importance of providing accessible customer service to its clients. Whether you prefer direct phone support, online chat assistance, or self-help through their comprehensive online resources, Capitol Federal Savings Bank has options to suit your needs. Their commitment to customer satisfaction ensures that you receive the support you need for a seamless banking experience.

Remember, for general inquiries, the toll-free customer service number is 1-888-822-7333. Additionally, you can take advantage of the Live Chat feature on their website during specified hours. For online banking questions, the Online Banking Help page is a valuable resource. If you prefer face-to-face assistance, you can visit one of their conveniently located branches. Capitol Federal Savings Bank is here to assist you and provide the outstanding service you deserve.

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