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How to Contact Capital City Bank Group Customer Service

Capital City Bank Group is a financial institution that offers a wide range of banking services to individuals and businesses. If you have any questions, concerns, or need assistance with your Capital City Bank account, there are several ways you can contact their customer service team. In this article, we will explore different methods to reach out to their customer service representatives.

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Published onSeptember 17, 2023
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How to Contact Capital City Bank Group Customer Service

Capital City Bank Group is a financial institution that offers a wide range of banking services to individuals and businesses. If you have any questions, concerns, or need assistance with your Capital City Bank account, there are several ways you can contact their customer service team. In this article, we will explore different methods to reach out to their customer service representatives.

Contacting Capital City Bank Group Customer Service

1. Phone

One of the most convenient ways to contact Capital City Bank Group's customer service is by phone. You can reach them at 888.671.0400 from Monday to Friday, between 8 am and 6 pm ET. They are also available on Saturdays from 9 am to noon ET. By calling this number, you can speak directly with a customer service representative who can assist you with your banking needs.

2. Online Chat

For a quick response, you can engage in an online chat with Capital City Bank customer service. Simply visit their website at ccbg.com and look for the chat option. This feature allows you to chat in real-time with a representative who can provide immediate assistance and address any concerns or queries you may have.

3. Virtual Teller

Capital City Bank Group also offers a virtual teller service, which allows you to connect with a teller remotely. Through this service, you can perform various banking transactions, such as cashing checks, making deposits, or withdrawing funds, without physically visiting a branch. To access the virtual teller service, visit their website or contact their customer service for detailed instructions.

4. 24-hour Automated Account Information

If you need account-related information outside of normal business hours, Capital City Bank Group provides an automated account information service. By calling their main customer service number 888.671.0400, you can access your account balances, transaction history, and other account details using their automated system.

5. Mail

If you prefer traditional communication, you can send mail to Capital City Bank Group. Their mailing address is:

P.O. Box 900
Tallahassee, FL 32302-0900
United States

Feel free to use this address for general inquiries, feedback, or any other correspondence you may need to send to the bank.

6. Online Banking Bill Pay Support

For any technical issues or questions regarding their online banking system, you can utilize Capital City Bank Group's online banking bill pay support. Visit their website, click on the support section, and choose the relevant option to access detailed instructions or contact their support team.

7. Feedback

Capital City Bank Group values the opinions of its customers. If you have any feedback, concerns, compliments, or opinions, you can share them through the blue feedback tab available on the right page margin of their website. Your feedback will help the bank enhance its products and services to better meet your needs.

Remember, when contacting Capital City Bank Group customer service through any of these channels, ensure that you have your account details or any relevant information readily available as it may be required to better assist you.

In conclusion, Capital City Bank Group provides multiple avenues for customers to connect with their customer service team. Whether you prefer the convenience of a phone call, the immediacy of online chat, or the traditional approach of sending mail, there is an option to suit your preferences. By utilizing these communication channels, you can quickly resolve any issues, get answers to your questions, and receive support with your banking needs from the friendly and knowledgeable Capital City Bank customer service team.

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