How to Contact Capital Bank, a Division of Chemung Canal Trust Company Customer Service

Capital Bank, a division of Chemung Canal Trust Company, is committed to providing excellent customer service to its clients. Whether you have questions, need assistance, or want to address any concerns, there are various ways to contact their customer service team. This article will guide you on how to reach out to Capital Bank and receive the support you need.

Phone Support

One of the most convenient ways to contact Capital Bank's customer service is by phone. To speak with a customer service representative, you can dial their dedicated phone number, (607) 737-3711 or (800) 836-3711. Their phone support is available from Monday to Friday, 8:00 a.m. to 5:00 p.m., and on Saturdays from 9:00 a.m. to 1:00 p.m. The knowledgeable and friendly staff will be ready to assist you with any queries or concerns you may have.

Online Appointment Scheduling

If you prefer to schedule an appointment to discuss your banking needs or any specific concerns, Capital Bank offers a convenient online appointment scheduling tool. You can access this tool on their official website: https://www.capitalbank.com/contact. Whether you want to meet in person, virtually, or over the phone, you can choose the option that suits you best. This feature ensures that you can find a time that works for you, without the need for waiting or any inconvenience.

Email Support

If you have non-urgent questions or prefer to communicate via email, Capital Bank provides an email address where you can reach their customer service team. Simply send your inquiries or requests to [email protected], and their support staff will respond to your email as soon as possible. Be sure to provide detailed information about your query or concern to help them provide you with an accurate and prompt response.

In-Person Assistance

For customers who prefer face-to-face assistance, Capital Bank has several convenient offices across the Capital Region. You can visit the nearest branch during their operating hours for personalized service. Their knowledgeable staff will be happy to assist you with your personal banking, business banking, wealth management, or mortgage needs. You can find a list of their office locations and addresses on their website https://www.capitalbank.com/.

Mobile App Support

Capital Bank understands the importance of modern technology and offers a mobile banking application for added convenience. Through their mobile app, you can access various banking services and perform transactions on the go. If you encounter any issues or have questions related to their mobile app, you can seek support by contacting their customer service via phone or email. Additionally, you can find more information about the app on their website: https://justuseapp.com/en/app/594833968/chemung-canal-capital-bank/contact.

Social Media Presence

In today's digital age, social media platforms have become an effective means of communication. While there is no specific social media account mentioned for Capital Bank, you may find useful information or updates by following Chemung Canal Trust Company's social media accounts. They may share relevant news, announcements, or even provide customer service support through these channels. You can search for Chemung Canal Trust Company on platforms like Facebook, LinkedIn, and others.

Capital Bank, a division of Chemung Canal Trust Company, values their customers and aims to provide exceptional customer service. Whether you choose to contact them by phone, email, in-person, or through their mobile app, their dedicated and professional customer service team will assist you with any questions or concerns you may have. Feel free to reach out to them and experience their commitment to surpassing your expectations.