How to Contact Capital Bank, a Division of Chemung Canal Trust Company Customer Service

Capital Bank, a division of Chemung Canal Trust Company, is dedicated to providing excellent customer service. If you have questions or need assistance, there are various ways to contact their customer service team. This article provides options for reaching out to Capital Bank for support.

Phone Support

You can contact Capital Bank's customer service by phone. To speak with a representative, dial (607) 737-3711 or (800) 836-3711. Phone support is available from Monday to Friday, 8:00 a.m. to 5:00 p.m., and on Saturdays from 9:00 a.m. to 1:00 p.m. The knowledgeable staff is ready to assist you with your queries or concerns.

Online Appointment Scheduling

If you wish to schedule an appointment, Capital Bank offers an online appointment scheduling tool. Access this feature on their official website. You can choose to meet in person, virtually, or over the phone, making it easy to find a convenient time without waiting.

Email Support

For non-urgent questions, you can reach Capital Bank’s customer service via email at customerservice@capitalbank.com. Provide detailed information about your query to help them respond accurately and promptly.

In-Person Assistance

For face-to-face support, visit one of Capital Bank's branches in the Capital Region. Operating hours vary by location, so check the nearest branch for its hours. Their staff will assist you with personal banking, business banking, wealth management, or mortgage needs. A list of office locations is available on their website.

Mobile App Support

Capital Bank offers a mobile banking application for your convenience. If you have questions or issues with the app, contact customer service via phone or email. Additional information about the app is available on their website.

Capital Bank prioritizes customer satisfaction and provides multiple channels for support. Choose the method that suits you best to get the assistance you need.