How to Contact Box Support Phone Number

If you are a user of Box and require technical support or have any inquiries regarding billing, contacting the Box Support team is essential. In this article, we will discuss the available methods to contact Box Support, including their phone numbers and other support options.

Contacting Box Support via Phone

To reach Box Support through phone communications, there are several numbers you can use, depending on your location and the specific type of support you require. Below are some available phone numbers for contacting Box Support:

1. Box Phone Support: Monday through Friday, from 2 am to 4 pm Pacific Time.
   • US: 1-877-729-4269
   • International: 1-650-641-2332 or +44 808-189-0504

It's important to note that the availability of phone support may vary depending on your specific Box plan and level of support subscription. You can contact Box Support through phone if you have technical issues or need assistance with billing inquiries during the mentioned hours. However, keep in mind that sales and billing agents will not transfer support-related calls but instead direct you to the official Box Support website.

Box Support Website

The official Box Support website is an extensive resource that provides answers to common questions and offers product assistance. To access the Box Support website, visit https://support.box.com/hc/en-us.

Upon reaching the Box Support website, you can utilize the search feature to find specific information about common issues, educational videos, and helpful articles related to Box. Additionally, the website provides access to the latest updates and news, including the most recent posts and Box Education materials. It serves as a comprehensive knowledge base for troubleshooting, FAQs, and other self-help options.

Live Chat Support

In addition to phone support, Box offers a convenient live chat option to connect with a support agent in real-time. To initiate a chat with the Box Support team, follow these steps:

1. Visit the Box Support website: https://support.box.com/hc/en-us.
2. Look for the "Chat with Us" option.
3. Click on the chat widget that appears.
4. Provide your name and question.
5. Start chatting with a support agent.

The next available agent will respond to your chat and provide further assistance. This option allows for quick communication and real-time problem-solving.

Box Community Support

Box users can also seek help from the Box Community, which is a platform where users can engage with other Box users and find valuable information. The Box Community offers discussion forums, product guides, and the opportunity to post inquiries and receive assistance from fellow users. While it may not provide direct contact with Box Support, it serves as a valuable resource to seek answers from experienced users and share knowledge.

Additional Support Options

If none of the aforementioned methods suit your needs or if you require more comprehensive support, Box offers additional support options for specific cases:

• Premier Support: This support service is designed for customers of all sizes and provides end-to-end assistance. It includes shared HelpDesk setup, chat support, phone support, prioritized ticket response, and multi-channel agent access. Premier Support ensures high-touch assistance for critical Box use cases.
• Box Enterprise Plus: This service provides customers with 24/7/365 assistance, ticket prioritization, multi-channel agent access, and other support features. Box Enterprise Plus caters to organizations of all sizes and offers robust support for their Box usage.

To learn more about these advanced support options or to discuss and customize an appropriate support plan for your organization, visit the official Box website at https://www.box.com/customer-success/support-services.

In conclusion, if you need to contact Box Support via phone, you can utilize the provided phone numbers during the specified support hours. However, it's important to remember that Box offers various alternatives, such as the official Box Support website, live chat support, and the Box Community, which can all provide valuable assistance and information. Choose the appropriate support option based on the nature of your inquiry or technical issue, and leverage the available resources to effectively resolve any Box-related concerns.