How to Contact Box Support Phone Number

If you are a user of Box and need technical support or have inquiries regarding billing, contacting the Box Support team is important. This article outlines the ways to reach Box Support, including phone numbers and other support options.

Contacting Box Support via Phone

To contact Box Support by phone, you can use several numbers based on your location and the type of support you need. Below are the available phone numbers for Box Support:

Box Phone Support: Monday to Friday, from 2 am to 4 pm Pacific Time.
- US: 1-877-729-4269
- International: 1-650-641-2332 or +44 808-189-0504

Availability may differ depending on your Box plan and support subscription. You can call Box Support for technical or billing inquiries during the specified hours. Note that sales and billing agents will not transfer support-related calls to the support team.

Box Support Website

The official Box Support website is a resource that provides answers to frequently asked questions and product assistance. To access it, visit Box Support.

Once on the website, you can use the search feature to find specific information about common issues, watch educational videos, and read helpful articles related to Box. The site also contains the latest updates and news regarding Box.

Live Chat Support

In addition to phone support, Box offers a live chat option to communicate with a support agent in real time. To initiate a chat with the Box Support team:

Visit the Box Support website: Box Support.
Locate the "Chat with Us" option.
Click on the chat widget.
Provide your name and question.
Start chatting with a support agent.

A support agent will respond to your chat to assist you further.

Box Community Support

Box users can seek assistance from the Box Community, a platform for users to connect and share information. The Box Community features discussion forums, product guides, and a place to post inquiries. While it does not guarantee direct contact with Box Support, it serves as a helpful resource for answers and shared knowledge from other users.

Additional Support Options

If the previous methods do not meet your needs, Box offers additional support options for specific situations:

Premier Support: This service offers end-to-end assistance for customers of all sizes. It includes shared HelpDesk setup, chat support, phone support, prioritized ticket response, and multi-channel agent access.
Box Enterprise Plus: This service provides 24/7 assistance, ticket prioritization, multi-channel access, and robust support for all organization sizes.

To explore these advanced support options or to customize a support plan for your organization, visit Box Customer Success.

If you need to contact Box Support via phone, use the listed numbers during the provided hours. Consider the various options available, such as the Box Support website, live chat support, and the Box Community, to effectively resolve your inquiries or technical issues.

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