How to Contact BankFinancial Customer Service

BankFinancial is a leading national bank that provides innovative banking products and superior customer service. If you need assistance or have any questions, there are several ways to get in touch with their customer service team. In this article, we will guide you through the different contact methods available, ensuring that you receive the help you need.

Contact Methods for BankFinancial Customer Service

1. Contact by Email

One of the easiest ways to reach BankFinancial's customer service is by email. Simply compose a message detailing your query or concern and send it to their dedicated email address. You can find the email address on their Contact Us page. Make sure to provide accurate contact information so that they can respond to your inquiry promptly.

2. Contact by Chat

If you prefer real-time assistance, BankFinancial offers a convenient chat option on their website. You can initiate a chat session with a customer service representative by visiting their Contact Us page and clicking on the chat icon. This feature allows you to communicate directly with a representative who can answer your questions and provide support as needed.

3. Contact by Phone

For immediate assistance, contacting BankFinancial's customer service by phone is a reliable option. To reach their Customer Service Center, dial 1.800.894.6900. Depending on the nature of your inquiry, you may be prompted to select an option – for deposits or loans – that best matches your query. An agent will be readily available to assist you with your banking needs.

4. Contact by Branch

If you prefer face-to-face interaction, you can visit one of BankFinancial's branches to speak with a customer service representative in person. BankFinancial has 19 branches located in the Chicagoland area. To find the branch nearest to you, visit their Branch Locator page. You can also avail their expertise in Equipment Financing, Commercial Real Estate Lending, Healthcare Lending, and Treasury Services through the branch offices.

Other Resources and Support

Apart from the primary contact methods mentioned above, BankFinancial provides additional resources and support options to cater to their customers' needs.

Online Banking Assistance

BankFinancial offers an Online Banking service that allows customers to manage their accounts conveniently. If you require assistance with online banking functionalities, such as forgotten passwords or session logouts, BankFinancial provides comprehensive support. You can use the "Forgotten Password" feature to reset your password or contact their customer service directly for password reset assistance. Ensure that you securely end your online banking session by using the Sign Off icon to protect your account information.

Frequently Asked Questions

To address common queries, BankFinancial has a detailed list of frequently asked questions (FAQs) available on their Frequently Asked Questions page. These FAQs cover a wide range of topics, including account activation, debit card PIN change, and more. Before reaching out to customer service, it may be worthwhile to review these FAQs as they could provide quick answers to your questions.

Debit Card Management

BankFinancial offers an innovative tool called SecurLOCK™ Equip to help customers manage and monitor their debit card usage. This tool allows you to control and monitor your BankFinancial debit card's usage through your mobile phone. If you have any questions or need assistance with SecurLOCK™ Equip, BankFinancial's customer service will be glad to assist you.

Conclusion

In conclusion, BankFinancial strives to provide excellent customer service and offers various contact methods to address your banking queries and concerns. Whether you choose to contact them via email, chat, phone, or by visiting a branch, their dedicated customer service team is committed to assisting you promptly and efficiently. Additionally, they provide online banking support, an extensive list of FAQs, and specialized assistance for debit card management. Utilize these resources to ensure a smooth banking experience with BankFinancial.