How to Contact BankFinancial Customer Service

BankFinancial is a national bank known for its innovative banking products and quality customer service. If you need help or have any questions, there are multiple ways to reach their customer service team. This article outlines the different contact methods available.

Contact Methods for BankFinancial Customer Service

1. Contact by Email

To reach BankFinancial's customer service via email, compose a message detailing your inquiry and send it to their dedicated email address. The email address can be found on their Contact Us page. Provide accurate contact information for a prompt response.

2. Contact by Chat

For real-time assistance, BankFinancial offers a chat option on their website. Initiate a chat session with a customer service representative by visiting the Contact Us page and clicking on the chat icon. This allows you to communicate directly with a representative who can assist you.

3. Contact by Phone

For immediate assistance, calling BankFinancial's customer service is an effective option. Dial 1-800-894-6900 to reach their Customer Service Center. You may be prompted to choose an option related to your inquiry, such as deposits or loans. An agent will be available to help with your banking needs.

4. Contact by Branch

If you prefer face-to-face interaction, visit one of BankFinancial's branches to speak with a customer service representative. BankFinancial has 19 branches in the Chicagoland area. To find the nearest branch, use their Branch Locator page for assistance with services like Equipment Financing, Commercial Real Estate Lending, Healthcare Lending, and Treasury Services.

Other Resources and Support

In addition to the main contact methods, BankFinancial offers extra resources to meet customer needs.

Online Banking Assistance

BankFinancial's Online Banking service allows customers to manage their accounts easily. For help with online banking, such as forgotten passwords or session logouts, BankFinancial offers comprehensive support. Use the "Forgotten Password" feature to reset your password or contact customer service for more assistance. Always securely end your online banking session using the Sign Off icon.

Frequently Asked Questions

BankFinancial has a detailed list of frequently asked questions (FAQs) on their Frequently Asked Questions page. This section addresses common topics, including account activation and debit card PIN changes. Reviewing these FAQs may provide quick answers before contacting customer service.

Debit Card Management

BankFinancial provides a tool called SecurLOCK™ Equip to help customers manage and monitor their debit card usage. This tool allows you to control your debit card's usage through your mobile phone. If you have questions about SecurLOCK™ Equip, BankFinancial's customer service is available to assist you.

BankFinancial aims to provide excellent customer service through various contact methods. Whether you choose email, chat, phone, or visiting a branch, their customer service team is ready to assist you efficiently. They also provide online banking support, a list of FAQs, and tools for debit card management. Use these resources for a smooth banking experience with BankFinancial.

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