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How to Contact Bank of Hawaii Customer Service

Bank of Hawaii is committed to providing exceptional customer service to its clients. Whether you have questions about your account, need assistance with a transaction, or require support with any of their financial services, Bank of Hawaii offers several convenient ways to get in touch with their customer service team. Here are the various contact options provided by Bank of Hawaii:

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Published onSeptember 17, 2023
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How to Contact Bank of Hawaii Customer Service

Bank of Hawaii is committed to providing exceptional customer service to its clients. Whether you have questions about your account, need assistance with a transaction, or require support with any of their financial services, Bank of Hawaii offers several convenient ways to get in touch with their customer service team. Here are the various contact options provided by Bank of Hawaii:

1. Phone

One of the easiest and quickest ways to contact Bank of Hawaii's customer service is through their phone service. Dedicated specialists are available seven days a week from 6 a.m. to 9 p.m. Simply call their toll-free number at 1-888-643-9888 to connect with a specialist who can assist you with your inquiries or concerns. For specific credit card-related inquiries, Hawaiian Airlines® Bank of Hawaii World Elite Mastercard® holders can call 1-866-250-2883, and Hawaiian Airlines® Business Mastercard® holders can call 1-866-686-5229.

2. Bankoh by Phone

Bankoh by Phone is a free service available to all Bank of Hawaii clients with a personal or business account. To activate this service, simply call the appropriate number based on your location:

  • In Hawaii: 643-3888
  • In U.S. Mainland and Canada: 1-888-643-3888
  • In Guam & Saipan: 1-877-553-2424
  • In American Samoa: 684-633-2872
  • In Palau: 680-488-3338

Bankoh by Phone provides a convenient way to perform various banking transactions, obtain balance information, and receive assistance from customer service representatives.

3. Online Contact Form

If you prefer to submit your inquiries or requests online, Bank of Hawaii offers a general contact form on their website. By visiting this link, you can complete the form and get in touch with their customer service team. This form allows you to provide specific details about your query, ensuring that your message reaches the right department within Bank of Hawaii.

4. Update Contact Information

If you need to update your contact information, such as your email address, phone number, or mailing address, Bank of Hawaii provides an easy way to do so. Firstly, navigate to 'SETTINGS' on the Bank of Hawaii website. Then click on 'CUSTOMER SERVICE' and go to 'SETTINGS.' From there, you can review and update your details accordingly. To change your email address, click on 'CONTACT INFORMATION,' then 'CHANGE,' and don't forget to save your changes. For updating phone numbers, click on 'CONTACT INFORMATION,' then 'ADD or CHANGE,' and submit your updated phone number(s). Additionally, you can update your mailing address by clicking on 'STREET ADDRESS.'

5. In-Person Branch Visit

For a more personal interaction, you can visit one of Bank of Hawaii's branch locations. They have 64 branches conveniently spread across Hawaii. To find the nearest branch, simply visit this link. The Bank of Hawaii Head Office branch, located at 111 South King Street, Honolulu, HI 96813, is a key location that offers comprehensive services. You can reach the Bank of Hawaii Head Office branch by calling their phone number at 808-643-3888.

6. Additional Resources

Bank of Hawaii understands the importance of staying informed and engaged with their clients. To that end, they provide additional resources to help answer questions and provide support outside of traditional customer service channels. Their website offers a comprehensive FAQ section that addresses a wide range of topics. You can access this resource by visiting Bank of Hawaii's FAQ. Moreover, Bank of Hawaii customers can sign up for online banking, allowing them to conveniently manage their accounts, review statements, and perform transactions from the comfort of their own homes. To enroll in Bank of Hawaii Online Banking, visit this link. The website also includes informative videos to guide customers on various banking processes and services.

Bank of Hawaii is committed to providing excellent customer service, and they ensure that their clients have multiple channels to connect with them. Whether through phone, online forms, branch visits, or online resources, customers can conveniently seek assistance and find answers to their banking-related questions. By offering these diverse contact options, Bank of Hawaii strives to exceed customer expectations and provide a seamless banking experience for all.

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