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How to Contact Affinity Bank Customer Service

Affinity Bank is a reputable financial institution that offers a range of commercial and personal banking solutions. If you are a customer of Affinity Bank and need to get in touch with their customer service team, there are several convenient options available to you. In this article, we will discuss how you can contact Affinity Bank customer service and the different channels through which you can seek assistance.

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Published onSeptember 17, 2023
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How to Contact Affinity Bank Customer Service

Affinity Bank is a reputable financial institution that offers a range of commercial and personal banking solutions. If you are a customer of Affinity Bank and need to get in touch with their customer service team, there are several convenient options available to you. In this article, we will discuss how you can contact Affinity Bank customer service and the different channels through which you can seek assistance.

Contacting Affinity Bank Customer Service

Phone Support

One of the most direct ways to reach Affinity Bank's customer service is by giving them a call. You can contact the Affinity Bank customer service center at 678-742-9990. When you call, you will be connected to a knowledgeable and friendly customer support representative who will assist you with your inquiries, concerns, or requests. The customer service center is open Monday through Friday from 9:00 am to 6:00 pm Eastern Time.

Email Support

If you prefer written communication or have a non-urgent query, you can reach Affinity Bank customer service via email. Simply send your inquiry or concern to [email protected]. The customer service team will promptly review your email and provide you with a detailed and helpful response.

Online Contact Form

Affinity Bank also provides an online contact form for customers who prefer a digital means of communication. To access the contact form, visit the Contact Us page on the Affinity Bank website. Fill out the required fields, including your name, email address, phone number, and a brief description of your inquiry or request. Once you submit the form, a customer service representative will get in touch with you as soon as possible.

Social Media

As a customer, you can also engage with Affinity Bank through their social media channels. While social media platforms may not provide immediate or private responses, they can be useful for getting general information or updates. You can find Affinity Bank on platforms like Facebook and Twitter. Follow their official accounts to stay updated on their latest news and announcements.

Visit a Branch

If you prefer a face-to-face interaction, Affinity Bank has several branch locations where you can visit and speak directly with a customer service representative. You can find the nearest branch to your location by using the branch locator feature on the Affinity Bank website. Simply visit the Branch Locator page and enter your zip code or city to find the closest branch.

Frequently Asked Questions (FAQs)

Before reaching out to customer service, it's always a good idea to check the Frequently Asked Questions (FAQs) section on the Affinity Bank website. The Help Center provides answers to common questions about accounts, cards, and digital banking. You might find that your query has already been addressed, saving you time and effort.

When contacting Affinity Bank customer service, it is recommended to have your account information or any relevant documents ready. This will help the customer service representative assist you more efficiently.

In conclusion, Affinity Bank offers several options for customers to contact their reliable customer service team. Whether it's through phone support, email, online contact forms, social media, or visiting a branch, you can choose the method that best suits your needs. Affinity Bank is committed to providing excellent customer service and will address your inquiries and concerns promptly and professionally.

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