Eastern Mountain Sports Return Policy

Eastern Mountain Sports (EMS) is a leading retailer of outdoor gear and apparel, offering a wide selection of products for camping, hiking, climbing, and other outdoor activities. With such a diverse range of products, it's understandable that returns may sometimes be necessary. In this article, we will delve into the return policy of EMS to inform you of what to expect when you need to return an item.

General Return Policy

EMS has a customer-friendly return policy, allowing customers to return most items within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase. This policy applies to both online and in-store purchases.

It's important to note that EMS uses a two-tiered return process. For online orders, you can choose to return items using the provided prepaid return label, or you may return items to any EMS retail store. For in-store purchases, returns must be made in person at an EMS retail store.

Holiday Return Policy

During the holiday season, EMS offers an extended return period to accommodate gift-giving. Any purchases made between November 1st and December 31st qualify for an extended return period. These items can be returned until January 31st of the following year. This policy is subject to the same requirements as the general return policy mentioned earlier.

Exceptions to the Return Policy

While EMS aims to provide a hassle-free return experience, there are a few exceptions to their standard return policy. Some items are not eligible for return or are subject to specific guidelines. These exceptions include:

1. Final Sale Items: Items marked as "Final Sale" are non-returnable.
2. Climbing Equipment: For safety reasons, climbing gear cannot be returned once it has been used.
3. Undergarments and Swimwear: These items must be in new and unused condition with tags intact for a return to be processed.
4. Gift Cards: EMS gift cards are non-refundable and cannot be returned.
5. Bike Assembly: Bikes assembled by EMS are also non-returnable once assembled.

It's always a good idea to check with the EMS customer service team or refer to their website for detailed information on returns for specific product categories.

Contacting EMS Customer Service

If you have any questions or concerns regarding returns, EMS has a dedicated customer service team available to assist you. You can reach them through the following contact methods:

1. Phone: You can contact the EMS customer service team at 1-888-463-6367 during their business hours.
2. Email: For non-urgent inquiries, you can send an email to [email protected].

For more information about the return policy or any other EMS-related queries, visit the official EMS website at ems.com.

In conclusion, EMS has a customer-friendly return policy, allowing for returns within 30 days of purchase for most items. During the holiday season, an extended return period is available, and exceptions to the policy exist for certain items. If you have questions or need assistance, reach out to EMS customer service through their phone or email contacts. For further details and updates on their return policy, visit the EMS website.