Eastern Mountain Sports Return Policy
Eastern Mountain Sports (EMS) is a prominent retailer of outdoor gear and apparel. They offer a wide selection of products for camping, hiking, climbing, and other outdoor activities. Returns may sometimes be necessary. This article outlines the return policy of EMS, helping you know what to expect when returning an item.
General Return Policy
EMS has a customer-friendly return policy. Most items can be returned within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase. This policy applies to both online and in-store purchases.
EMS uses a two-tiered return process. For online orders, you can return items using the provided prepaid return label or return items to any EMS retail store. For in-store purchases, returns must be made in person at an EMS retail store.
Holiday Return Policy
During the holiday season, EMS offers an extended return period for gift-giving. Purchases made between November 1 and December 31 can be returned until January 31 of the following year. This policy follows the same requirements as the general return policy.
Exceptions to the Return Policy
While EMS strives to provide a hassle-free return experience, some exceptions to the standard return policy exist. These include:
- Final Sale Items: Items marked as "Final Sale" are non-returnable.
- Climbing Equipment: For safety reasons, used climbing gear cannot be returned.
- Undergarments and Swimwear: These items must be new, unused, and have tags intact to be eligible for return.
- Gift Cards: EMS gift cards are non-refundable and cannot be returned.
- Bike Assembly: Bikes assembled by EMS are non-returnable once assembled.
It is advisable to check with the EMS customer service team for detailed information on returns for specific product categories.
Contacting EMS Customer Service
If you have questions or concerns regarding returns, EMS provides dedicated customer service. You can reach them via the following methods:
- Phone: Contact EMS customer service at 1-888-463-6367 during business hours.
- Email: For non-urgent inquiries, email [email protected].
EMS has a customer-friendly return policy that allows returns within 30 days for most items. An extended return period is available during the holiday season, and exceptions apply to specific items. For questions or assistance, contact EMS customer service through phone or email.
