Earthbound Trading Company Return Policy
Earthbound Trading Company is a retail store that offers a wide variety of unique products. From home decor to clothing and gifts, they cater to many tastes. Knowing their return policy is important for customers who may need to make a return.
Return Policy Overview
Earthbound Trading Company has a clear return policy. Customers can return or exchange items within 30 days of purchase. To qualify for a return, items must be unused, in their original condition, and accompanied by a receipt or proof of purchase. This policy is applicable to both in-store and online purchases.
Certain items cannot be returned. These include:
- Perishable goods
- Swimwear
- Lingerie
- Earrings
- Personal care items for hygienic reasons
Items marked as "final sale" or those purchased using a promotional code are also non-returnable.
Online Returns
What should you do if you need to return an item purchased online? The process is straightforward. You can return items in-store or by mail.
In-Store Returns
To return an item in-store, visit any Earthbound Trading Company location with your receipt. The store associate will inspect the item and handle the return or exchange.
Mail Returns
For mail returns, contact Earthbound Trading Company's customer service first. They will issue a Return Authorization (RA) number needed for the return. You can reach customer service at 1-877-320-7427 or email [email protected].
After obtaining the RA number, securely package the item and include the original receipt. It is advisable to use a trackable shipping service for safe delivery. Once your return is received, Earthbound Trading Company will process the refund or exchange.
Holiday Return Policy
During the holiday season, Earthbound Trading Company provides an extended return period. Purchases made between November 1 and December 24 can be returned or exchanged until January 15 the following year. This helps customers with holiday gift shopping.
Contacting Customer Service
Questions about the return policy or assistance with a return? You can contact their customer service at 1-877-320-7427 or via email at [email protected]. The customer service team is available during regular business hours.
Earthbound Trading Company offers a straightforward return policy, allowing customers to return or exchange items within 30 days. The extended holiday return period provides additional flexibility. Whether returning items in-store or by mail, the customer service team is ready to assist.
