Earth Shoes Return Policy
At Earth Shoes, customer satisfaction is a priority. We have a simple return policy designed to make your shopping experience easy and enjoyable.
General Return Policy
If you are not completely satisfied with your purchase, you can return it within 30 days of the purchase date. The item must be in its original condition, unworn, and include all original tags and packaging. To initiate a return, follow these steps:
- Contact our customer service team by email at [email protected].
- Provide your order number, reason for the return, and any additional information requested.
Our customer service representatives will guide you through the return process and may provide a return authorization number (RMA). Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
Once we receive the item and verify its condition, we will process your refund or exchange within 7-10 business days. Refunds are issued to the original form of payment, and exchanges depend on item availability.
Special Holiday Return Policy
For the holiday season, we offer an extended return policy. Purchases made between November 1 and December 31 can be returned or exchanged until January 31 of the following year. This applies to both online and in-store purchases.
Keep the original receipt or order confirmation for a smooth return or exchange process. All other terms of the general return policy still apply.
Contacting Customer Service
If you have further questions or need assistance with a return, our customer service team is available to help. You can reach us via email at [email protected].
Our team strives to address your inquiries promptly and friendly, ensuring you have a positive shopping experience.
Earth Shoes offers a clear return policy to support customer satisfaction. With a 30-day return window and an extended policy for holiday purchases, we aim to make your shopping experience stress-free. Reach out to our customer service team for any questions or concerns regarding returns or exchanges.
