Earth Shoes Return Policy
At Earth Shoes, we value our customers and want to ensure their complete satisfaction with every purchase. In order to provide a hassle-free shopping experience, we have established a comprehensive return policy that allows you to return or exchange items purchased from our website.
General Return Policy
If for any reason you are not fully satisfied with your purchase, you may return it within 30 days of the purchase date. The item must be in its original condition, unworn, and with all original tags and packaging intact. To initiate a return, follow these simple steps:
- Contact our customer service team by email at [email protected].
- Provide your order number, the reason for your return, and any additional information that may be required.
Our customer service representatives will guide you through the return process and provide you with a return authorization number (RMA) if necessary. Please note that return shipping costs will be the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
Once we receive the returned item and verify its condition, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original form of payment, and exchanges will be processed promptly, subject to availability.
Special Holiday Return Policy
During the holiday season, we understand that gift shopping can be a bit unpredictable. To make things easier for you, Earth Shoes offers an extended return policy. If you make a purchase between November 1st and December 31st, you will have until January 31st of the following year to return or exchange your item. This policy applies to both online and in-store purchases.
To ensure a smooth return or exchange process, please make sure to keep the original receipt or order confirmation. Additionally, all other terms and conditions of the general return policy mentioned above still apply.
Contacting Customer Service
Should you have any further questions or concerns about the return policy or need assistance with a return, our knowledgeable customer service team is here to help. You can reach us via email at [email protected].
Our team will do their best to address your inquiries in a prompt and friendly manner, ensuring your shopping experience with Earth Shoes remains positive from start to finish.
In conclusion, Earth Shoes provides a straightforward return policy to ensure customer satisfaction. With a general return window of 30 days and an extended policy for holiday purchases, we aim to make your shopping experience as stress-free as possible. Feel free to reach out to our customer service team with any questions or concerns you may have regarding returns or exchanges. Shop with confidence at Earth Shoes, where your comfort and satisfaction are our top priorities.