Dover Saddlery Return Policy: Hassle-Free Returns for Equestrian Enthusiasts

Finding the right equestrian gear can be difficult. Dover Saddlery is a trusted source for all equestrian needs. What happens if your purchase doesn't meet your expectations? Dover Saddlery offers a straightforward return policy to ensure customer satisfaction.

Dover Saddlery's General Return Policy

Dover Saddlery accepts returns within 45 days of purchase. Items must be in their original packaging and in a resalable condition. This policy allows you to inspect the product and return it if it doesn’t meet your needs.

To start a return, follow these steps:

Package the Item: Securely place the item in its original packaging.
Include Necessary Information: Attach the original sales receipt or packing slip.
Ship the Package: Return the package using a carrier of your choice.

You are responsible for return shipping costs, unless the return is due to an error by Dover Saddlery. In that case, contact customer service for a prepaid return label.

Dover Saddlery Holiday Return Policy

Dover Saddlery recognizes the importance of gift-giving during the holiday season. Thus, they offer an extended return policy for items purchased between November 1 and December 31. These purchases can be returned until January 31 of the following year, giving you extra time to evaluate your gifts.

Contacting Dover Saddlery Customer Service

For any questions or assistance regarding the return policy, the customer service team is available through:

Phone: Call 1-800-989-1500 to speak with a representative.
Email: Send an email to customerservice@doversaddlery.com.

Dover Saddlery’s customers can expect a responsive team ready to assist with returns and answer any inquiries.

Dover Saddlery's return policy helps equestrian enthusiasts shop confidently. With a 45-day return window and an extended holiday return policy, there's plenty of time to assess purchases. The dedicated customer service team makes the process smooth and supportive.