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Citi Trends Return Policy: Easy Returns and Hassle-Free Exchanges

Citi Trends, a popular retailer known for its trendy fashion apparel and accessories, understands that sometimes you may change your mind or encounter issues with your purchased items. That's why they have a well-defined return policy in place, ensuring customer satisfaction and convenience. In this article, we will explore Citi Trends' return policy, including any special provisions for the holiday season.

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Published onNovember 01, 2023
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Citi Trends Return Policy: Easy Returns and Hassle-Free Exchanges

Citi Trends, a popular retailer known for its trendy fashion apparel and accessories, understands that sometimes you may change your mind or encounter issues with your purchased items. That's why they have a well-defined return policy in place, ensuring customer satisfaction and convenience. In this article, we will explore Citi Trends' return policy, including any special provisions for the holiday season.

Citi Trends offers a straightforward return policy that allows customers to return or exchange most items within 30 days of purchase. To be eligible for a return or exchange, the item must be in its original condition, unworn, and with all tags attached.

You have two options when it comes to returning your merchandise:

  1. In-Store Returns: If you prefer the convenience of returning an item in person, you can visit any Citi Trends store location. Simply bring your purchase receipt or packing slip, along with the item, and a store associate will assist you with the return.

  2. Mail Returns: In case you can't make it to a physical store, Citi Trends also offers the option to return items by mail. You must fill out the return form included with your original shipment, including the reason for the return, and enclose it with the item you are returning. Affix the prepaid return shipping label to your package and drop it off at your nearest postal office.

Special Holiday Return Policy

During the holiday season, Citi Trends recognizes the need for a more flexible return policy to accommodate gift-givers and recipients. While the standard return window remains at 30 days for most purchases, items bought between November 1st and December 24th can be returned or exchanged until January 15th of the following year. This extended period allows customers to shop for others with confidence during the holiday rush.

Exceptions and Specifics

It's essential to be aware of some exceptions and specific conditions that may affect your return or exchange process at Citi Trends:

  • Final Sale Items: Certain items marked as "final sale" are non-returnable and cannot be exchanged. This includes intimate apparel, cosmetics, and pierced jewelry, due to hygiene reasons. Be sure to check the product description or consult a store associate for clarification before making a purchase.

  • Online Purchases In-Store Returns: If you made an online purchase and decide to return it in-store, please note that the refund will be issued as an online store credit. Similarly, online purchases returned by mail will be refunded in the original form of payment.

  • Price Adjustments: In case an item you purchased goes on sale within 14 days of your purchase, Citi Trends offers price adjustments. Simply provide your original receipt or packing slip within the 14-day window to receive a refund for the difference.

Should you have any questions or need further assistance regarding Citi Trends' return policy, contacting their customer service is a breeze:

  • Customer Service Email: For non-urgent inquiries, you can send an email to [email protected].

  • Customer Service Phone Number: You can reach out to Citi Trends' friendly customer service team by calling their toll-free number at 1-877-244-5431.

Citi Trends strives to provide excellent customer service, always aiming to ensure your shopping experience is enjoyable and hassle-free.

So next time you shop at Citi Trends, rest assured that their return policy has you covered, allowing for easy returns and hassle-free exchanges within a reasonable timeframe. Remember to keep your receipts, adhere to any specific conditions, and take advantage of their ample return options – in-store or by mail. Happy shopping!

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