Century 21 Stores: A Comprehensive Guide to Their Return Policy

Century 21 Stores is a renowned retail chain that offers customers a wide array of products, ranging from fashion to home goods. As a smart shopper, it is crucial to be aware of a store's return policy, as it ensures a hassle-free shopping experience. In this article, we will delve into the return policy of Century 21 Stores, providing you with all the necessary details you need to know.

Website URL

http://www.c21stores.com

Century 21 Stores aims to provide its customers with exceptional service and satisfaction. Hence, they have implemented a straightforward and customer-friendly return policy. Whether you have purchased an item in-store or online, Century 21 Stores offers the same flexible return policy for both scenarios.

In-Store Returns

If you prefer to return an item in-store, Century 21 Stores allows for returns within 30 days of the original purchase. However, it is important to note that the item must be unworn, unused, and in its original condition. Additionally, any tags, labels, boxes, or packaging materials that came with the item must be present for a successful return.

Simply bring the item, along with the original receipt or packing slip, to any Century 21 store location. The returns counter or customer service desk will assist you with the process. If successful, your refund will be credited back to the original payment method used during the purchase.

Online Returns

For online returns, Century 21 Stores grants customers a convenient grace period of 45 days from the date of purchase. This extended timeframe ensures that customers who prefer to shop from the comfort of their homes have ample time to return any unwanted items.

To initiate an online return, follow these simple steps:

1. Visit the Century 21 Stores website.
2. Log in to your account.
3. Go to the "Order History" section.
4. Locate the specific order and click on the "Return" button.
5. Select the item(s) you wish to return, along with the reason for the return.
6. Print the provided return label.
7. Carefully package the item, ensuring that all tags, labels, and packaging materials are included.
8. Attach the return label to the package.
9. Drop off the package at your preferred shipping carrier.

Once Century 21 Stores receives your returned item, they will initiate the refund process. You can expect a refund to be credited back to the original payment method within a reasonable timeframe.

Special Holiday Return Policy

In the spirit of the holiday season, Century 21 Stores goes above and beyond to accommodate the gift purchases of their valued customers. They understand that the usual 30-day or 45-day return period may not be sufficient for gifts that are bought in advance or reserved for the holiday festivities.

Therefore, Century 21 Stores implements a special holiday return policy. For purchases made between November 1st and December 24th, these items can be returned until January 15th of the following year. This extension provides ample time for gift recipients to exchange or return items that may not meet their preferences.

Customer Service Assistance

If you have any additional questions or require further assistance regarding returns, Century 21 Stores offers exceptional customer service. You can reach out to their knowledgeable team via email at customerservice@c21stores.com or by phone at 1-212-227-9092. These contact details ensure that you can connect with a representative who will guide you through any return inquiries you may have.

In conclusion, Century 21 Stores strives to offer a seamless shopping experience, which extends to their comprehensive return policy. Whether returning items in-store or online, knowing the specifics of the policy ensures that you can confidently engage in your shopping endeavors. With a special holiday return policy and dedicated customer service, Century 21 Stores places the satisfaction of their valued customers at the forefront.