Brown Jordan Return Policy: Hassle-Free Returns for Your Peace of Mind

At Brown Jordan, we understand that sometimes products may need to be returned for various reasons. Whether it's a change of heart, a defective item, or a damaged piece upon arrival, we strive to provide a hassle-free return experience for our valued customers. In this article, we will outline the Brown Jordan return policy, including any special holiday return policies. We will also provide accurate contact information for reaching our customer service team.

Return Policy Overview

Brown Jordan's return policy ensures that your satisfaction remains our top priority. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when it arrived.

Defective or Damaged Items

In the unfortunate event that your purchase arrives defective or damaged, Brown Jordan offers a swift solution. Please contact our customer service team within 48 hours of receiving your order with detailed information about the issue. We may request supporting evidence, such as photographs, to expedite the resolution process. Our team will guide you through the return process and arrange for a replacement or refund, depending on your preference.

Exclusions and Special Considerations

Certain items at Brown Jordan may have different return policies due to their nature. Custom or personalized orders, as well as final sale items, cannot be returned unless they arrive damaged or defective. Additionally, any item that has been assembled, installed, or used may not be eligible for return unless deemed defective.

Holiday Return Policy

During the holiday season, Brown Jordan understands that gift purchases may need to be returned or exchanged. To accommodate holiday gift shopping, we extend our regular return policy. Any purchase made between November 1st and December 31st can be returned or exchanged until January 31st of the following year. This extended holiday return policy provides our customers with peace of mind as they gift and receive Brown Jordan products during this festive time.

Visit Our Website

To explore our wide range of high-quality outdoor furniture, accessories, and more, visit our official website at www.brownjordaninc.com. Our website provides a user-friendly interface where you can conveniently browse and purchase the perfect additions for your outdoor space.

At Brown Jordan, we strive to exceed your expectations, whether it's through the quality of our products or our excellent customer service. We understand that returns happen, and we are committed to ensuring the process is as smooth and stress-free as possible.