Brown Jordan Return Policy: Hassle-Free Returns for Your Peace of Mind

Brown Jordan prioritizes customer satisfaction, knowing that returns are sometimes necessary. This article outlines the return policy, including holiday returns and contact information for customer service.

Return Policy Overview

If you're not satisfied with your purchase, you have 30 days from delivery to initiate a return. Items must be unused, in their original packaging, and in the same condition as received.

Defective or Damaged Items

For defective or damaged items, contact customer service within 48 hours of delivery. Provide details about the issue and, if possible, send photographs to assist with the process. The team will help you with the return and arrange a replacement or refund based on your choice.

Exclusions and Special Considerations

Some items have differing return policies. Custom or personalized orders and final sale items cannot be returned unless they are damaged or defective. Assembled, installed, or used items are generally not eligible for return unless deemed defective.

Holiday Return Policy

During the holiday season, purchases made between November 1 and December 31 can be returned or exchanged until January 31 of the following year. This policy offers added peace of mind for holiday gift shopping.

Contact Information

For assistance with returns or questions, contact customer service at 800-999-1234. Our team is dedicated to providing support throughout the return process.