B&H Photo Video Return Policy
When it comes to purchasing electronics or photography equipment, it’s important to have peace of mind knowing that you can easily return or exchange a product if it doesn't meet your expectations. B&H Photo Video, a renowned online retailer for electronics and professional camera gear, understands this and has a customer-friendly return policy in place.
Website URL: BHPhotoVideo.com
B&H Photo Video’s Standard Return Policy
B&H Photo Video's standard return policy allows customers to return eligible products within 30 days of the delivery date for a refund or exchange. In order to initiate a return, customers must obtain a Return Merchandise Authorization (RMA) number from the company's customer service.
To request an RMA number, customers can contact B&H Photo Video's customer service through the following options:
- Phone: 1-800-221-5743
- Email: [email protected]
Once you have your RMA number, you can proceed to ship the item back to B&H Photo Video. It’s important to note that the product must be in its original condition and packaging, accompanied by all included accessories and documentation. Any missing items or signs of use or damage might result in a reduced refund or denial of the return altogether.
Upon receiving the returned item, B&H Photo Video will inspect it and process the refund or exchange accordingly. The refund will be issued using the same method of payment used for the original purchase unless otherwise specified. However, please keep in mind that it may take a few business days for the refund to be processed and for the funds to appear in your account.
B&H Photo Video's Holiday Return Policy
During the holiday season, B&H Photo Video often offers an extended return policy. It’s essential to keep an eye out for any special announcements or updates on their website regarding these extended return periods. By visiting BHPhotoVideo.com and exploring their Returns and Exchanges page, you'll find detailed information about the specific return window during the holidays.
Exceptions and Restrictions
While B&H Photo Video’s return policy is quite customer-friendly, there are a few exceptions and restrictions that customers should be aware of.
Non-Returnable Items: Certain items are non-returnable, including software, consumable items such as batteries or ink cartridges, blank media, light bulbs, and personal care products. These items are marked as non-returnable on the product page.
Special Orders: Items that are considered special orders and are not usually stocked by B&H Photo Video might have different refund or cancellation policies. It’s important to contact customer service for specific details regarding a special order return.
International Returns: International customers need to be mindful of additional processes and fees associated with returning items. You should contact B&H Photo Video's customer service to obtain proper guidance on returning items from outside the United States.
It's crucial to thoroughly review the return policy on B&H Photo Video's website or reach out to customer service for any specific inquiries. Their dedicated customer service team is always ready to assist and provide you with the necessary information regarding returns, refunds, or exchanges.
B&H Photo Video understands the importance of customer satisfaction and has established a straightforward and customer-friendly return policy. With a generous 30-day return window and the option for exchanges or refunds, customers can confidently shop for their electronic and photography needs. Remember to always keep the original packaging and purchase documentation, and be aware of any exceptions or restrictions that might apply.
For more detailed information or any specific questions regarding the return process, you can always visit their website BHPhotoVideo.com or reach out to their customer service through phone or email.